Most properties and vehicle rental/leasing companies require a credit card imprint at check-in. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). All deposits are non-refundable and non-transferable for changes of mind or cancellations by you. You may acknowledge and agree to these Terms: (i) electronically, including by e-mail; (ii) by handwritten signature; or (iii) by your payment of the invoice and/or your use of the services provided by StudentUniverse or any other travel supplier related to your booking. You can contact our customer support line 24hrs a day, 7 days a week from wherever you are in the world: +44203 056 7993 if you booked through a consultant; or. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. If you would like us to petition to the airline for a special request, we will advocate on your behalf. Any fines, penalties, payments, delays or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part). If a pricing correction affects your pending order, we will offer you the opportunity to keep your booking at the correct price, or we will cancel your pending order without penalty. If you require your confirmation email to be re-sent, please contact us (email to: All accommodation details and contact information are printed on your booking confirmation email. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities (including, in certain cases, visas for transit points). If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at customer.relations@flightcentre.co.uk, or by post to Level 9, CI Tower, St Georges Square, High Street, New Malden, Surrey, KT3 4TE giving your booking reference and all other relevant information. However, a travel ban DOES NOT mean that you are automatically eligible for a refund. As a workaround, the airline requires a new set of tickets to be paid upfront and issued with travel dates completed . We will not be liable for any loss you incur if and insofar as you are able to claim for damages under a travel insurance policy. When changing travel arrangements we may have to rebook you to current fares and rates, which may result in an increase in the cost of your arrangements, in addition to our administration charge and the travel service providers change fees. Please be respectful of our time and other people who need help too and just message us once. For countries allowing international visitors, the vast majority are requiring a Covid test (taken within a few days before your trip) to travel. More information on key rights under the Package Travel Regulations can be viewed at: studentuniverse.co.uk/students/package-travel-rights. StudentUniverse is an online booking leader for students and young adults under 26 looking to make travel arrangements on a budget. You agree that you are bound by such additional terms and conditions. When you call multiple times, it wont move you up in the queueitll only ask if youd like to delete your place in line. On the ticket, they have a link to go to the website of the airline. Bad. All refunds will be delayed until the situation stabilises. Fulfillment of a request cannot be guaranteed. We advise you to print the on-screen confirmation. You also can't split it between multiple flights. Do not book a roundtrip flight only to use the return portion. Where we incur any liability for a travel service provider change or cancellation fee for any booking which you change, you agree to compensate us for the amount of that fee. We are not obliged to accept your order and may, at our discretion, decline the order. Minimum stay and maximum stay rules apply to return and multi-stop flights. proof of yellow fever vaccination) may deny you entry into a country or invalidate your travel insurance cover. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Some travel services made available by StudentUniverse are subject to additional rules, such as airline ticket eligibility and fare rules, including minimum and maximum age restrictions. Verify your student status to purchase exclusive student fares. On occasion, refunds of payments for these services are justified, pertaining to non-use, equipment failure, or related reason. Travel documents may be subject to certain conditions and/or restrictions such as, but not limited to, being nonrefundable, non-date-changeable, and subject to cancellation and/or amendment fees. As a student, I bought a ticket from the student universe website. Without this, you can be denied boarding. Many of the flights and flight-inclusive holidays on StudentUniverse.co.uk are financially protected by the ATOL scheme (under Flight Centre (UK) Limiteds ATOL number 4267). Some fares are for verified students, teaching faculty, and youth aged 16-25 years old only. Such recipients may include the overseas travel service providers with whom you seek to make a booking. We advise travellers to retain sufficient local currency to meet these charges. Most airlines have issued one free change and you may be eligible to cancel for future credit. In short, we can offer you whatever your ticket is eligible for, please trust that we are working hard to offer you the BEST option we can find for your ticket! So yes, they would ask you to upload some documents before . Many airlines are reducing their scheduled offerings and some are cancelling service altogether. www.cdc.gov. If you would not like to accept the future travel credit, we can look into the possibility of a refund. We can definitely help you with your flights if you booked through us, unless you've booked with these airlines: If you've booked with one of these airlines, we do not have access to your ticket and you'll need to contact the airline directly. Many airlines are updating their policies regarding travel credit use deadlines. StudentUniverse enables the instant booking and payment (full or 10% deposit) of travel accommodation through our website (/hotels) and those of our affiliate sites. If you do not wish to sign up, some bookings will allow you to "Continue as Guest". Additional costs are your responsibility. Accommodation (if included) is based on twin share unless otherwise indicated. All the perks guests get, plus: Unlock member-exclusive hidden fares and hotel deals. No compensation is payable in respect of minor changes. If your query is not urgent, please expect a delay in receiving a response. We accept no responsibility for any extra expenses that may arise, extra hotel taxes and fees, cancellations or freight charges from your bank or credit card company. Regardless of the type of arrangement you book with us, the provider of your travel service will have its own terms and conditions (such as airline conditions of carriage, accommodation or car hire terms or tour organiser terms and conditions). In addition, the US is requiring all passengers arriving on an international flight to have a negative COVID test taken within 3 days prior to your flight. If you do not obtain the necessary travel documents, you will be denied boarding and lose the full value of your ticket. Alternatively, you can contact ABTA Information Department on 0203 117 0599 (calls will be charged). Under EU law (EC 261/2004) you have rights in some circumstances to refunds or compensation from your airline in cases of denied boarding, cancellation or delay to flights. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. Our agents cannot enter these codes once an order has been placed online. Airlines allow this for international travel, but do not allow it for travel solely within the U.S. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. You are responsible to the accommodation provider for payment of the remaining owed balance, together with any charges for additional services subsequently contracted and, where applicable, any service charges or tax. Airlines may deny boarding without the proper identification. increases before full payment and increases attributable to government-imposed taxes or fees after full payment will be your responsibility) applicable to your purchase. It is your responsibility to collect all travel documents from us prior to travel and to observe all airline check-in times and requirements (many airlines allow you to check-in online within certain timeframes). Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; Your email address; A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world) The specific details of your request. Most airlines have issued one free change and you may be eligible to cancel for future credit. Any request for changes to be made must be in writing from the leadnamed traveller who made the booking. period of more than twenty-four hours or include overnight accommodation. Any errors in names, dates, or timings on your documentation will be your responsibility if not reported at the time of booking. By agreeing to these Terms, you expressly acknowledge your acceptance of these conditions (i.e. It is because by booking tickets from the StudentUniverse, you give the platform a right or consent to verify your current enrollment status. We cannot guarantee that the travel service provider will credit you with point for your booking. And in case you didnt know, you dont have to be a student to book on StudentUniverse. We have no responsibility for these services, nor do we have the authority to make any warranty or representation regarding their standards. Most airline tickets do allow changes for a fee, plus any difference in fare. Delta and American Airlines are just two examples of major airlines now allowing credit to be used through 2021. Airlines have specific guidelines for minors traveling without an adult (Unaccompanied Minors). If a student does cancel prior to the start of university classes, 100% of tuition and fees will be refunded.. Withdrawal or cancellation occurs on the calendar day that the . Travel documents cannot be transferred to another person to use. These Booking Conditions apply to bookings you make with our consultants (by phone or by email) as well as online bookings you make on our website. Please ensure you read the credit details and then give us a call when youre ready to book. Travel insurance is recommended for all bookings. The name on the credit card can be different than the name of the traveler. You agree and acknowledge that such monies will not be held by us on trust for and on behalf of you and we may hold such monies in any account as we see fit, including with our own and/or other customer money. No, please dont! StudentUniverse is not responsible for the loss of value of your ticket nor any decision by an airline to not provide you with a seat on a later flight. You will be asked to sign up or log in. Please see your booking confirmation email for details of your booking provider and confirmation reference. All you have to do to unlock our exclusive student and youth fares is sign up for a FREE membership. Please reconfirm your flights at least 24 hours prior to departure. Federal law requires that we refer you to the Department of Transport disinfection website at http://airconsumer.dot.gov/spray.htm. You should be able to view your travel credit in the "My Wallet" section of your account when logged into our site. Refund Policy. It includes a Dispute Resolution clause under which certain disputes must be decided by an arbitrator and without a judge or a jury trial. I called StudentUniverse to get a refund on my flight, and I repeatedly told the woman on the phone to cancel my flight under my name and not my friend's. I even confirmed with my birthdate, but she just said "yeah, yeah, yeah whatever" the entire time, and it turned out at the end that she didn't cancel my flight, but my friend's instead, and . Many of the flights and flight-inclusive travel arrangements we arrange on your behalf are financially protected by the ATOL scheme. We are trying to help as many people as possible as quickly as we can. In addition, StudentUniverse has its own cancellation policies and rules to which you also agree: Cancellation received 60 days or more before departure of first product to depart in relevant booking: Deposit to be held. References to us, we or our mean Flight Centre (UK) Limited, company number 02937210 (trading as StudentUniverse). To confirm your travel arrangements you may be required to pay a deposit per person. Any amounts you receive from travel service providers or travel insurance will be deducted from any sum paid to you as compensation by us. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; . If your ticket was on two separate airlines, youll have a partial credit for both of the airlines. Eligibility, Joining, and Website Information. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. First, visit the link for Studentuniverse Refund Policy Coupon Code. Please travel responsibly and take into account all local health guidelines and restrictions in both your home city and the destination youre considering visiting before traveling. How much can I bring? There are also plenty of travel deals available to all young people (18-25 year-olds). Please understand we are working as hard as we can to help everyone. Yes! Each of StudentUniverse's 220+ worldwide airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. We are happy to advocate for a refund if your flight was cancelled, however, we are bound by the airline's policy. You agree that your sole legal recourse is against the specific provider, not StudentUniverse or its affiliates, parent company, shareholders, directors, officers, employees, agents, or contractors. Travel credit is stored on your StudentUniverse account for future use. All airline tickets must be issued in the name of the passport/photo identity holder. If this is not the case, you must let us know. Please only contact us if your flight is within the next 48 hours, so that we can help those with urgent needs first. You are solely responsible for any such fees as well. Please note that for all air bookings a service fee of up to 16 will apply. A credit or debit card must be used to confirm any booking. If your airline does appear to . Some tickets also may have multiple airlines. last updated: June 29, 2021. Beginning October 1, 2021, if you plan to use your state-issued ID or license to fly within the U.S., it is your responsibility to make sure it is REAL ID compliant. Any provision (or part of any provision) of these terms and conditions which is invalid in any jurisdiction is invalid in that jurisdiction to that extent, without invalidating or affecting the remaining provisions (or part provision) of this agreement or the validity of that provision in any other jurisdiction. The Foreign and Commonwealth Travel Advice Unit may have issued information about your travel destination. If youd like to check what your airline is offering, you can check out the airline policies directly. Have a look and see if there is one that works for you! So call once, get in line and hang tight! Keep in mind that not all flights will be available to book with creditsthus why you'll need to give us a call to finalize your new booking. We sell various travel related products on behalf of numerous transport and accommodation service providers, including, but not limited to airlines, coach, rail, and cruise line operators, and hotels. All refunds will be delayed until the situation stabilises. Bottom Line. Any claims that may fall under the relevant travel protection policy must be submitted directly to the insurance company identified in the policy. StudentUniverse is on a mission to make global experiences possible. Please be aware that overseas safety and hygiene standards are often lower than in the UK. Get Studentuniverse Refund Policy Coupon Code from this link and save money on your next purchase. It is your responsibility to ensure you have valid travel insurance that covers and is appropriate for your needs. This use of our name is purely for reasons of identification and does not denote ownership, supervision, or control by StudentUniverse in any way. All orders are subject to acceptance by us acting on behalf of the provider. Check with the Centers for Disease Control and Prevention for current information prior to and during your travel. Any errors in names, dates and timings may result in an inability to use that booking and the booking being cancelled. , If any of you students travel as much as I do, use @StudentUniverse literally just paid half price for my flight home from Europe!, @StudentUniverse always comes in clutch with the flights., Promo codes straight to your inbox so you can double dip and save even more on your discounted airfare. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Sound good? You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. If you already flew the outbound portion of the flight, the credit will be for about half, or the amount of the return portion of the flight. Well be with you within a few days. Amendment and cancellation policies differ per hotel. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. For any excursion or other tour that you book while on travel arranged by us, your contract will be with the operator of the excursion or tour and not with us and your legal rights in connection with such excursion or tour will be against that operator. Travel documents may be subject to certain conditions and restrictions including being non-refundable, non-date-changeable and subject to cancellation and amendment fees. How were working to help you during COVID-19 and your FAQs answered: Your StudentUniverse reservation number (typically 6 letters), A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world), If you are ok with canceling for future credit per the airlines policy let us know and well just take care of it and let you know when its done.

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