Well my tickets were an e-transfer from one of their professional scalpers and I cannot sell these tickets on any reputable site because most reputable sites dont allow e-transfer tickets. One arrived by mail with a "Lot 16" other was delivered electronically. The third party did not send us the electronic tickets. How To Request a Vivid Seats Refund [Money Saving Hacks] - DoNotPay I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. Complete scam drove 4 hours for a game and was told the tickets had been resold and we couldn't get it. Their response to me letting them know that was well you can sell the tickets to your friends or family so we arent breaking the law. THEY ARE SCAMMERS. *******@yahoo.com I should never hear from y'all again, Called today to get tickets for Cardinals game. I will not be using this company again and will never refer a soul. She says no digital. Chicago Illinois Beware. A link has directed you to this review. It offers a 100%. Vivid seats will not do anything. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com My hatred for this company will never end and I will tell anyone and everyone that will listen about this. Dial 833-228-5143. After setting up a ticket master account my tickets were sent to me. Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. and then vice versa on the inventory thing. The request was put in minutes before. Vivid Seats | Buy Tickets on the App Store I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. Please refund me the differance between what you charged me and what the tickets actually cost. Vivid Seats is an independently owned and operated online marketplace. Top 2,153 SeatGeek Reviews - ConsumerAffairs My experience is consistent with those reported on BBB. We added millions of opinions to our database and summarized over a million opinions. It was a nerve racking 5 months wait, but I did receive the tickets as promised!!! Nowhere was I told before or after buying the parking spot that I had to be there before the game started. Luckily, the tickets were sent to me within an hour and they came through Ticketmaster. Date of experience: January 25, 2023 Useful1 Share Advertisement David Rosenfeld 1 review US 2 days ago VividSeats exists to Hurt You I simply want a partial refund because I feel that is fair. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Suggest you use another ticket broker. I had to purchase four more tickets that were handicapped seats from the venue. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. Is SeatGeek Legit? VividSeats has B rating with the BBB.org as of September 2022. Full refund and apology for lack of ticket delivery. Vividseats Vivid Seats No ticket refund or credit for postponed or cancelled events Texas Event tickets: Vividseats Texas Author: Texas 7, Report #1494755 May 03 2020 08:25 AM Vivid Seats VividSeats Promised a full refund of $720.90 for cancelled event within 2-4 weeks. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. I asked to speak to the manager, told me there was no one above him. She knew exactly what I needed and arranged to have it. It is a legitimate company that facilities hundreds of millions of dollars worth of ticket sales each year. Vivid Seats Review for February 2023 | Best Ticket Brokers Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. People need to understand that VividSeats works against you. I went to the venue, and they advised the tickets were third-party tickets.Unfortunately, they could not honor them because each was not valid. We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. I did not get what I paid for. We encourage you to monitor your bank and email for further updates on your order. Refunds can only be granted in the event a show is cancelled. I never received the email and therefore never accepted the tickets. 07-12-22 at 5:57 A.M. I have screenshots on my phone the night of the event showing me messaging them on their online chat system and them saying they couldn't pull up my name, email address or the confirmation number they gave me themselves when I purchased the tickets. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. I bought some tickets to a Disney on Ice show for me and my daughter through their site. Hi Jim, we're disappointed to hear that you did not end up travelling to the event, as we never want you to miss shows you're looking forward to.. Based on the records shown on your order, the tickets were delivered via electronic transfer at 10:24 AM eastern time, more than 90 minutes before the start of the event. I purchased tickets through you company for the September 11, 2022 Rodeo. Ripoff Report | vivid seats complaints, reviews, scams, lawsuits and SeatGeek Reviews 2022: Is SeatGeek Legit, Safe & Reliable? - Google We lose as a result of your opportunistic business model. We were able to review your order file and confirm that there was no communication for your order until after the event had passed. and go to stub hub and . BS. Vivid Seats has 450 employees. We understand how this may be upsetting for you. Vivid seats fees are fairly standard for the industry, taking a 10% commission on each transaction to the seller. Bought tickets thru Vivid Seats, I have a credit of over $84, they won't let me use it because I got the tickets online, I'll never use them again! Read more Comments: 0 Phoney Company! We apologize for your experience, Nathan, as we're dedicated to doing our best to fill all orders. Companies can ask for reviews via automatic invitations. And, I will never refer you to any of my friends and family. On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. I specifically chose a section my whole group is in. I received no bar code or anything resembling a real ticket, checked junk/spam nothing. We value your privacy. The company says it "provides a legit, safe and secure platform. The insurance was $65.82. I left my message as DM on Twitter, and they replied me to contact to an operator to taking care of my tickets directly over the phone. I was told that I should have known that by this note that was listed: xfer Piggyback. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. *Earn a Reward Credit equal to the average price of the 10 tickets, excluding taxes, fees, and processing costs. 5.5 Total Score. Vivid Seats: Reviews, Complaints, Customer Claims, Page 3 | ComplaintsBoard What I received were tickets in Section B, Row N, Seats 147 & 148. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Vivid Seats is a trustworthy online resource that helps connect consumers with event tickets. To sell tickets, they must meet Vivid Seats requirements. Had rented a room just for this event. Contact Us About The Company Profile For Vivid Seats LLC. Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. There were no humans to talk to to get my tickets before the event started. WRITE REVIEW. I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. Nowhere on their site did it say that these two tickets wouldn't be next to each other. Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. I would like to warm people to avoid buying tickets through Vivid Seats. I have read many many complaints about the 'fake' guarantees. It never shares your credit card information, and you can read more about its privacy and security guidelines on the companys website. I someone needs to hold ticket brokers responsible. Desired outcome: Below is a collection of reviews and ratings pulled for your easy reference. We are all set now and appreciate her cheerful assistance. Gain trust and grow your business with customer reviews. Get buying tips about Ticket Websites delivered to your inbox. I have bought tickets through Vivid Seats for two different concerts. A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. He said they can't refund anything because they connect 3rd party sellers. After reading review about Vivid Seats I was extremely skeptical but decided to take my chance anyway because they had the cheapest tickets for The Judd's Final Tour in Lexington, KY. Tickets were electronic via phone. I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. The tickets were in TTC3 seats 30 and 31 in corner. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. Ive only purchased tickets from this site twice. Our online support team is here to help resolve your concerns. It guarantees your tickets will be valid and arrive in time for the event. and their online chat system is useless. Full refund and apology for lack of ticket delivery. I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. We apologize that you didn't receive the tickets you requested, Charlotte. The following is a chronological timing of the events that occurred: I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. This is absurd! We apologize for the frustration you experienced. I do expect a responce and an apology for this overcharge. Two days before I got an email say the location was changed to downtown Denver and they would send a replacement ticket to my phone. From over pricing. They simply dont care. Business Profile for Vivid Seats LLC - Better Business Bureau I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. Vivid Seats offers a premium shopping experience and the industrys best ticket prices. Nothing arrived. I never used them before but I know many people who have. Long story short the ticket transfer did not go smoothly. However, we certainly encourage our fans that they are able to recoup the cost of their tickets by reselling their tickets in the event they no longer able to attend their event. Date of experience: 26 February 2023. They take your money, and you have no valid tickets. I don't want $1,500 of Vivid credit for a show that was postponed due to weather, then permanently cancelled due to scheduling conflicts. Unsubscribe easily. Based on pretty much every SeatGeek review out there, the time in business, and reputation, SeatGeek is one of the most reliable options out there. The latest review was 2 months ago. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Working at Vivid Seats: 108 Reviews | Indeed.com Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. Vivid Seats has a consumer rating of 4.33 starsfrom 31 reviews indicating that most customers are generally satisfied with their purchases. is vivid seats legit - Tecdud.com The 21st was spent on the phone trying to aquire our tickets. Thanks Vivid Seats. My first time buying here, Vivid Seat tickets to the Jersey Boys Concert, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Kept telling me same blurb about it was my fault, not his, no refund, etc. 2023 Trustpilot, Inc. All rights reserved. We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. Claim it and get a lot of features. Showed up after start of game and lot was closed. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. Recent customer reviews are positive; 100% buyer guarantee; Over 100 million tickets sold; Lots of filter options to narrow down events; Vivid Seats makes it easy to find information about major upcoming live events. I would like to warm people to avoid buying tickets through Vivid Seats. Paid $160 for a single ticket for a show that was rescheduled (twice). Complaint from Mike D on 30 November 2022 about Vivid Seats in category Online Services The following is a chronological timing of the events that occurred: September 26, 2022, at 7:33PM - I received a ation for Order 47579325 for the Vegas Knights hockey game that was scheduled to start at 7:30PM. You are paid through PayPal after the event occurs. It asked how many tickets I wanted which I selected two. We would love to review your order again to see if there's anything we can do to make this right for you. Tickets to Aint to Proud Stage Play in West Palm Beach. We appreciate your patience. If you have any questions about the refund process, feel free to reach out to our Customer Service. He was quick to answer my questions and quick to book my tickets. It is a safe and secure process. Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). Vivid Seats Reviews, Complaints, Customer Service - Revdex.com Vivid Seats ranks 30th among Tickets sites. Approximately 90 minutes later, the seller had noticed you had not accepted the tickets yet and resent your tickets as downloadable QR codes for your convenience to make this easier for you to access. We do this to make sure each fan is able to choose tickets that are most accommodating to them. I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. Lack of preparation and communication from the recruiter for each step of the process. After taking the money and securing it they cancelled my tickets and locked the money out of my purchasing power so I can't even buy more tickets. "We have currently put them on 'No Rating' while they investigate the complaints and . I was charged $1, 053.00. Vivid Seats Reviews - 31 Reviews of Vividtickets.com | Sitejabber I don't expect they are willing to give an apology. They refunded, but I am out 2 nights for the hotel. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers.

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