63 reviews of StubHub "Sellers can cancel the tickets you bought to an event and re-sell them if you do not accept the transferred the tickets right away. How do I get a refund from StubHub? Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For Concerts, Sporting Events Canceled Due To Pandemic August 20, 2020 / 6:06 PM / CBS New York NEW YORK (CBSNewYork) --. Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk, Tri-State Coronavirus Travel Advisory Quarantine List, Resources, Hotlines, Unemployment & Covering Bills, Remote Learning Tools For Parents Teaching At Home, CBS2's Dr. Max Answers Your Health Questions. Required fields are marked *. [2] "StubHub said they'd refund canceled tickets, but now they're taking that back (StubHub is here for you. Just remember you may not be given a new ticket or wristband for certain events if the ticket does not scan. StubHubs Policy on Venue Health and Safety Protocols, COVID-19 Impacted Event Policy - What You Need to Know Before You Go. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. No matter which option you choose, you must also send a copy to StubHub at the following address (which is different from the address where you sent the Notice of Dispute form): StubHub, Inc. There's class action suits, that they violated their fan protect guarantee," Rossman said. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). Consumer lawyer Craig Kimmel says in most cases, its better to get a refund now. See, If a team, venue, or event organizer relocates seats due to social distancing measures and the new seat doesn't match what the buyer originally purchased, the buyer, If the primary doesn't invalidate the seller's tickets and they drop the order, the seller will face consequences under our. From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. ContactBruce Vielmetti at (414) 224-2187or bvielmetti@jrn.com. [1]You already know that. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. Ticket buyers and sellers say StubHub owes them after widespread event You can read more about how this works at https://techboomers.com/how-to-support-techboomers. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. Customerscomplained to the press andfiled lawsuits. Dial 833-228-5143. Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. Russell Westbrook is being left wide open on offense, and hes still hurting the Clippers. Tickets bought through resale sites: For events that are canceled, StubHub, VividSeats and similar sites are giving out refunds just like Ticketmaster. Receive a coupon for 120 percent of your original purchase*. Postponed events may not be eligible for refunds. Financial experts say there are rumors StubHub may not even survive the pandemic, but for now it's still trying to weather the storm. "If you want a refund don't accept no for an answer, because if you're entitled to one under the original agreement, you should get one," Kimmel said. 72 hours prior to the event). The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. A StubHub official said Wednesday the company doesn't discuss active litigation. If they cant produce to you what you paid for in and around the same time you bought it to occur, then, youre entitled to your money back. [2] StubHub said theyd refund canceled tickets, but now theyre taking that back (StubHub is here for you. In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. Powered and implemented by Interactive Data Managed Solutions. Sep 15, 2021, 1:28 PM. Read more about event statuses. April 7, 2020 (https://www.classaction.org/blog/stubhub-hit-with-class-action-after-pulling-fanprotect-cash-refund-promise-for-coronavirus-related-cancellations). The cost of loneliness: Social isolation holds back workers and costs employers billions, Businesses and consumers are borrowing more, despite rising interest rates, Why a Guarneri violin is expected to fetch $10 million at auction. These policies are subject to change, so please refer to the venue, team, or performer website for the latest requirements prior to your event. 505 North 20th Street Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For For the reasons described above, the likely result of these quick-fire response and payment requirements is that StubHub will agree to pay your refund claim on or around the due date. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. If you don't, we may cancel orders and charge you as provided in our User Agreement. Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. A brutal sucker punch in the OVC tournament stopped the game in its tracks. You might noticed something is missing. Some have received refunds, StubHub said, "in jurisdictions where they are required. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Suite 204 He also eventually received his payment on the night of April 3. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. You cannot return tickets that you bought on StubHub, as StubHub does not sell any tickets itself. McMillan is represented by a Detroit law firm specializing in class actions. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. Most venues, ticket platforms, and resellers are offering full refunds (ticket fees included) when an event gets canceled. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. This station is part of Cox Media Group Television. How are others in the industry handling this? / CBS New York. Looking to sell? If your event was canceled, in most cases you won't need to do a thing: we'll inform you of the cancellation and refund the amount you paid for your tickets, including all fees (except UPS and retail pickup, and fees on certain Major League Baseball purchases) on the same payment method used for purchase. If a ticketholder cant attend, they can resell their tickets on StubHub with no selling fee. Ticketmaster and its owner, Live Nation, whose pandemic ticketing policies were also subject to complaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. Events that were postponed or rescheduled won't be refunded, Fowlks said. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). More Local News to Love Start today for 50% off Expires 3/6/23, StubHub says it can no longer afford that business practice, the company furloughed 67 percent of its workforce last week, Stay up to date on all of MLives coronavirus coverage, Wash your hands often with soap and warm water, Clean and disinfect frequently touched objects and surfaces. StubHub is here for you, reads part of the email, which was signed by company president Sukhinder Singh Cassidy. But is StubHub legal? Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled . AG Racine Announces Settlement With StubHub Over Cancelled Tickets Offers may be subject to change without notice. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told the Associated Press. There is no place on the website that says you have a time limit, but you do. It doesn't look like the case has officially seen the courts yet. 1:00 StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of. Pursuant to StubHubs user agreement,[8] youre required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Jackson, MS 39216 All rights reserved. Its not acceptable, he said, explaining what to write. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. If you buy tickets on StubHub to an event that is canceled, you are covered by our FanProtect Guarantee. Edit: People are asking a bunch of questions, so here is the article with StubHub's statement. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. YouTubes privacy policy is available here and YouTubes terms of service is available here. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Its a material term of the agreement, Kimmel explained. The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. All rights reserved (About Us). The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. All rights reserved. StubHub is based in San Francisco. Our FanProtect Guarantee protects sellers, too: We guarantee you on-time payment for the tickets you sell, according to our terms. Please also read our Privacy Notice and Terms of Use, which became effective December 20, 2019. 3. The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation. I want to assure you that StubHubs FanProtect Guarantee protects every purchase the ticket you have purchased on our site will get you into the event or we will make it right, reads the update, which is also signed by Cassidy. What are the consequences if I dont comply with these health and safety policies? Fax: 205.328.7234, 603 Duling Avenue What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? Ticket sales volume had crashed at the same time as they'd been receiving chargebacks from customers and requests for refunds on cancelled shows. In May 2021 - as a result of the attorney generals' investigations - StubHub reversed its decision and notified its customers that if they purchased tickets prior to March 25, 2020 and their events were cancelled, they would receive a full refund unless they elected to retain their account credits. It is simply a platform that connects people who are selling tickets with people who wish to buy tickets. StubHub is offering the retroactive refunds now because the live events industry is opening back up. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic.. That means all of those remaining or yet-to-be-played games hang in limbo. Solved: Event cancelled - Seller refunds? - StubHub Community The complaint contains several responses to StubHub's tweet about the changed policy from angry users to show they did not consider it convenient. StubHub won't give refunds for canceled events, just 120% site credit 07-26-2021 09:10 PM 0 Reply Alastor Backup Singer Re: Event cancelled - Seller refunds? That guarantee is a promise you'll get your money back. "@sukhindersingh, that's not going to go over very well.https://t.co/GeNuH5WD4l pic.twitter.com/zHYY2Tp6Fg. His attorneys did not immediately return emails. Straight-up refunds for purchases from official outlets. Our mission to make business better is fueled by readers like you. Viagogo, a tickets marketplace, bought StubHub in February 2020. StubHub, however, wont offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceledonly credits. If your event is canceled and not rescheduled, SeatGeek, in its sole discretion, will provide you with a full refund of the purchase price or, subject to applicable state laws, issue you a credit for use on a future purchase. If you can no longer attend the event, you can relist your tickets and we'll waive the sell fee. Learn about careers at Cox Media Group. StubHub Sellers Cries Foul Over Secondary Ticketing Market's New [1] This article is written for use by U.S. residents; if you reside outside of the U.S., certain parts of the user agreement discussed in this article may be inapplicable. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Buyers turn to credit card disputes to recoup cash. StubHub is here for you. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on. StubHub: Event Tickets on the App Store But why is insulin so expensive in the first place? StubHub updated their policy today. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. StubHub will require you to send in the incorrect tickets and it will be at their discretion whether they issue you a full refund or offer you StubHub credit for future events. Then theres the question of the legality of the move, beyond any ethical shortcomings. If these are not available, you will likely get a full refund. Set your price or use our recommended price and tap List tickets. Daphne, AL 36527 How Do I Get Stubhub to Refund a Charge? - GetHuman At regular volume, we can afford to take that risk. August 20, 2020 / 6:06 PM seq., it seems unlikely that an arbitrator would find a claim demanding a refund in the context of a COVID-19 event cancellation to be so frivolous as to award arbitration fees against the consumer. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. The organizers stuck to their no . Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled, their website says it's up to the event organizer. StubHub's return policy is called the "FanProtect Guarantee". It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. Amid the coronavirus pandemic, StubHub changed its refund policy. Receive a full refund of your purchase 2. However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. What will ticketing look like after StubHub files for - Medium Suite 1800 Financial Center If you have tickets, the first thing to do is decide what you want. Now, StubHub customers cant even get their money back, after a change in company policy amid the coronavirus pandemic. It was a waiting game until March 30. September 14, 2021 - Herring Holds StubHub Accountable Over Failure to After a canceled event, StubHub charges the seller for the amount collected. 2875 Michelle Dr., Ste. Have already received refund from credit card. StubHub Refund Class Action Lawsuit - Gibbs Law Group Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Gambling problem? Today 3/27 #Stubhub updated their policy for CANCELED events. Get browser notifications for breaking news, live events, and exclusive reporting. Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. Not surprisingly, this new policy has been heavily criticized. If you want to receive local news alerts, please download our WPXI News App. How do I know if my event was impacted or where can I see the event status? Those will be paid out by the end of May. 100 If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. How to Request a Stubhub Refund [98% Success] - DoNotPay Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now, Cassidy told Axios.com. In an interview, StubHub customer experience vice president Daron Fowlks declined to comment on litigation but said that customers who bought tickets to events in the U.S. or Canada on or before March 25, 2020, and were issued credits for cancellations, will now get refunds. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. The fired Google engineer who thought its A.I. We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. The buyer will be provided a credit for 120% of the total amount originally paid or the option of a cash refund. What do I do if my event is cancelled? How do I get my compensation? A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. No problem. StubHub to Refund Over 75k Customers for Events Canceled During the "In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant. We will process the refund to your original payment method within 5 days. StubHub to refund canceled events after pandemic complaints Overall, the website has very good customer service & refund policy. StubHub to refund canceled events after pandemic complaints - WGRZ For a buyers and sellers, theres the waiting game on whether an event is canceled or just postponed. We have a situation right now where we had over 20,000 events canceled, basically at the same time," StubHub president Sukhinder Singh Cassidy told Axios.com. StubHub Hit with Class Action After Pulling 'FanProtect' Cash Refund In these cases, theres nothing people can do but wait, until things get back to normal and events resume. For big sporting events, when is a sellout a sellout? If an event is canceled, you will get a credit worth 120% of your original order, or a full refund, your choice. Simply go to your. Lindsay is the author of this solution article. 2023 Advance Local Media LLC. If you are denied entry or are dismissed from the event due to your failure to comply with these policies, you will not be compensated for your order. Copyright 2023 CBS Interactive Inc. All rights reserved. Marketplace is a division of MPR's 501 (c)(3). If an event is rescheduled or postponed, your ticket will be good for the new date. It turns out, according to BankRate, more than half of people who laid out cash for events since the pandemic shut everything down didn't get it returned, and 60% have given up trying. What is your rescheduled or postponed event policy? It is your responsibility to check with the venue, team, or performer website to understand all health and safety requirements before you go. Attn: Litigation Department When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. The agent will be able to grant you a refund if your scheduled event has been canceled. No problem. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. Wheres that guaranteed refund? Sorry we couldn't be helpful. Customers complained to the press and filed lawsuits. If your event is canceled, StubHub says it will add a coupon worth 120% of your original order to your StubHub account. News provided by The Associated Press. If the event for which you bought ticket (s) was cancelled, as indicated on your Notification, you are entitled to a refund of the paid value subject to the exclusions as set forth herein, unless the Event Organizer is offering a Credit (as defined below), and you want to accept that Credit. Lets pick a winner in every mens college basketball conference tournament. You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Consumers shouldnt have to underwrite the business problems of this company that can no longer honor the agreement they made, he said. You can also follow WPXI on Facebook and Twitter. It seeks class-action status and various damages, and an order that StubHub return to a policy of full refunds instead of coupons for 120% of the refund amount. A buyer that had Opening Day tickets is stuck waiting to see what Major League Baseball is going to do with the 2020 season. The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. Simply go to yourStubHub Walletand click the Request cash refund button on the appropriate credit. S&P Index data is the property of Chicago Mercantile Exchange Inc. and its licensors. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance." At the same time, consumers who had purchased approximately $5 billion annually from StubHub clamored for refunds of the tickets they had bought for shows which were postponed or cancelled as. Will 2021 Become StubHub's Nightmare Year? - forbes.com Yes, the coronavirus is causing issues with everything ranging from everyday life to professional sporting events and everything in between, but StubHub wanted to assure everyone they would be taken care of. For most sold out events, Stubhub is a great and easy way to get tickets. In March of 2020 t Kimmel says, legally, companies cant just change the rules due to COVID-19. Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. [5] If your refund demand is for more than $10,000 (which seems unlikely in most cases; if youre buying those kind of tickets, take me with you next time), you may be required to demonstrate that the costs of accessing arbitration will be prohibitive as compared to the costs of accessing a court for purposes of pursuing litigation on an individual basis. If you can do that, it will be up to the arbitrator to determine how much StubHub must pay for the arbitration costs. Event Cancellation Protection . Receive a full refund of your purchase, 2. Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. This may include details from your tickets (so be sure to keep them), or information from the event venue.

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