On these devices, Authenticator is automatically registered as a device administrator. On my Android phone, I go Settings > Notifications > Authenticator > All Notifications (under Categories) which opens which notifications make noise, which show on the lock screen etc. Make sure you stay updated with the latestAndroidandiOS version for the best authentication experience. You can browse these log files in the app at any time to see the information being gathered. Prevent phone from sleeping. Some accounts will require you to revalidate, either by signing in to those accounts or scanning a QR code. Ian Sherr (he/him/his) grew up in the San Francisco Bay Area, so he's always had a connection to the tech world. You have to re-create your 2FA accounts on your new phone manually. Also it might show options to use another email address or phone number. Therefore, having the phone and approving the request meets the criteria for the second step of verification. --If the reply is helpful, please Upvote and Accept as answer--. The passwords are saved as part ofyour personal Microsoft accountand are also available when you sign in to Microsoft Edge with your personal Microsoft account. Currently, he writes about Apple, Microsoft, VR, video games, and internet troubles. This minimaldata is needed to keep the app updated and secure. Q: How are my passwords protected by the Authenticator app? Seems that you are having issues with the Authenticator app as you are not getting the two-step verification code. Q: I am having trouble adding my work or school account to my Microsoft Authenticator app. - edited I have already spoke to help-desk of my company and they disabled the two-factor for one day but the problem remains. did you restore from a backup of the accounts on it or go fully from scratch? Beam) I click on "UseMicrosoft Authenticator" but no notification is sent to the smartphone Android 5.0.2 (LG G2 Europe H3G), even if I open the app. Camera. A: No. You can try to resolve your network connections through your phone settings. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. On Android, underSettings, selectSet as Autofill providerin the Autofill settings section. Read the contents of your storage. change it to mobile connection to see if it is working3. Authenticator moved to new phone but the notification gets to the old phone Multi-factor authentication (MFA) is becoming increasingly important as part of the Internet security revolution. Rob Woodgate is a writer and IT consultant with nearly 20 years of experience across the private and public sectors. Thanks. Whenever I try to enter a MS service (e.g. You can also allow the sharing of additional non-personal usage data by turning on the Usage Data toggle button on the app's Settings page or when you use the app for the first time. If it's a bug of Microsoft Authenticator 6.1.4, on Android 5.0.2 hope they'll fix it ASAP. I had to start app every now and then to get the MFA approval notifications, despite battery saver off for this app. If you don't see an answer to your question, go to theMicrosoft Authenticator app forum. A: If Autofill is not available for you in Authenticator, it might be because autofill has not yet been allowed for your organization or account type. In the Backup section, toggle-On Cloud Backup on an Android phone, or iCloud Backup on an iPhone. What might be the issue? Microsoft is also providing Outlook with a similar service. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Used to optionally support Autofill on more apps and sites. If you restart your phone, this permission ensures that you continue you receive notifications to verify your identity. Control vibration. But how that experience looks depends on your hardware'soperating system. Doing a new MFA registration in the authenticator app (showing the AR code) is only possible when you can access account.microsoft.com and log in using MFA - if you can't the dialogue usually also shows an option reset MFA, then you have to enter additional information to verify your identity. This permission is required for sending notifications to verify your identity. Jul 24 2020 Try to remove the account in Authenticator and try again to see if there's any different. Push notification authentication validates login attempts by sending access requests to a mobile device that has been linked to the system. Deny and dont ask again: If you select this option, youll be blocked from accessing the resource. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. 1. I have been trying to log in to my Microsoft account on my new laptop. You must have an Authenticator app installed on your device in order to use it. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. Some work and school accounts require an additional PIN whenever you verify your identity. If possible, you could check this Your account and usernames, verification code, and various metadata, such as the time at which the backup was created, will all be included. Oct 06 2018 In this situation, the account isn't used for two-step verification and shows up as gray or inactive. For other accounts, youll see a six or eight digit number in theAccountspage of the app. @Robert WoodsSomehow I got mine to work. Q: Will my employees or students get to use password autofill in Authenticator app? Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. How to Run Your Own DNS Server on Your Local Network, How to Check If the Docker Daemon or a Container Is Running, How to Manage an SSH Config File in Windows and Linux, How to View Kubernetes Pod Logs With Kubectl, How to Run GUI Applications in a Docker Container. The new feature, which Microsoft is calling Phone Link for iOS, will connect an iPhone and Windows 11 computer by Bluetooth radio, allowing "basic" support for calls, messages and app notifications. 3.If you dont use the latest version APP, try to install latest version APP and re-add your Microsoft accounts. Setting up SMSto receive verification codes. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Removing autofill data doesn't affect two-step verification. 8 digit one-time passwords are for personal Microsoft accounts, not work accounts, so you confirmed that your issue is not reg. Then sign on with recovery account to do the restore. Apple popularized many sync and messaging technologies for smartphones, particularly through its iMessage service for texting and iCloud service for photos, documents, contacts and calendars. Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password. @Robert WoodsI've been noticing issues where the Authenticator app will not pop-up notification while I'm connected to Wi-Fi but as soon as I disconnect and go to mobile connection, the notification pops-up immediately. Highlight a Row Using Conditional Formatting, Hide or Password Protect a Folder in Windows, Access Your Router If You Forget the Password, Access Your Linux Partitions From Windows, How to Connect to Localhost Within a Docker Container. after reset of settings in iOS by clicking Settings > General > Transfer or Reset Phone > Reset, the push notifications get disabled for Microsoft authenticator. If possible, you could install older version Microsoft Authenticator APP, you could search the installer file on Google. A: Some organizations require Authenticator to work with single sign-on and to protect organizational resources. A: When you open Authenticator, you'll see your added accounts as tiles. View network connections. A: The codes don't require you to be on the Internet or connected to data, so you don't need phone service to sign in. A: Yes, Authenticator on iOS uses Apple's ATS solution to support privacy and data integrity between the app and web services for in-app functions. Unfortunately, I receive the notifications to the old phone. How To Enable Push Notifications For Microsoft Authenticator He's also worked as a trainer, technical support person, delivery manager, system administrator, and in other roles that involve getting people and technology to work together. Q: I have a Windows Mobile device, and the Authenticator on Windows Mobile has been deprecated. Since they have removed their account from the application they can not authenticate to the portal. Reminds me of the Church lady on SNL! Diagnostic log data that stays only in the app until you select Send feedback in the app's top menu to send logs to Microsoft. Make sure the app is turned on to use sound or to vibrate for notifications. Some information from your storage is collected to diagnose the issue. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. Your administrator might ask for this Incident ID if they request customer support. Authenticate through Microsoft Authentication App by clicking approve when notification pop up. Then install Microsoft authenticator on your new phone and tap "Begin Recovery." Azure side(work) never sends notification to authenticator. Check for notifications doesn't change the situation: no notification queued. Q: What information can Authenticator autofill for me? I have make sure that the battery optimization and all sort of notification permissions are allowed. Authenticator not sending notification when signin in Authenticator steps: 2.If you give some error log, try to change network, try to use 4G or other WIFI network. If you need to recover your accounts on a new phone, youll have to turn on the backup option on your old one. If you have already registered, you'll be prompted for two-factor verification. Using an authenticator app for two-factor authentication (2FA) is more secure than SMS messages, but what if you switch phones? My phone have been stolen, I had work account logged in there. The country name and location coordinates are sent back to the system to determine if you are allowed to access the protected resource. Please let me know if you need any further assistance. Yes No SH Sharon515 Replied on March 1, 2022 Report abuse In reply to JoseBeltre's post on January 3, 2022 Notifications won't work for third-party accounts, like Google or Facebook. Regards, Walter Strong authentication is needed by Authenticator app: Signing into Authenticator requires a second step. To do this, open the Microsoft Authenticator app and tap the menu icon (three dots in the upper right corner). Use Microsoft Authenticator option does not send notifications to my Can Power Companies Remotely Adjust Your Smart Thermostat? The Authenticator app has been working flawlessly for a long time on my iPhone and Apple Watch, but lately it has completely stopped sending notifications and sometimes I have to manually sync to check for an authentication request. Note that 2FA is designed to make it extremely hard to access an account unless you have the 2FA code. A: Registering a device gives your device access to your organization's services and doesn't allow your organization access to your device. Q: Why does the app request so many permissions? On iOS, underSettings, selectHow to turn on Autofillin the Autofill settings section to learn how to set Authenticator as the default autofill provider. Any help would be great here also. The Authenticator app has been working flawlessly for a long time on my iPhone and Apple Watch, but lately it has completely stopped sending notifications and sometimes I have to manually sync to check for an authentication request. I'm afraid it's an Android 5.0.2 issue. The software giant kicks off public testing for its Phone Link software. 01:53 AM https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. You canalso remove youraccount and attempt the sign in again. Based on my knowledge, if you want to older version APP, you could download apk file and install it. Enterprises can only enable passwords autofill for all or none of their employees at this time. Heres how to move your 2FA accounts if you useMicrosoft Authenticator. A: Make sure the date and time on your device are correct and are being automatically synced. by 01:13 PM You might need to talk to your service provider to help with the Android or Apple notifications channel. Dec 14 2021 This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. Users can verify their login status right away by providing the authentication request to their phone rather than waiting for the phone to open an authenticator app. You can use this feature on a device where your work or school account isnt added. As for the Authenticator, I've also seen it fail to bring up the approval, but usually when I manually open the app, it appears. Q: Why is my account tile gray and inactive? To make the process easier, we allow you to use your fingerprint instead of entering the PIN. Authenticator APP and re-add accounts to APP? Please try the above suggestion and if there's any update, feel free to let us know. You don't need to find this code and enter it because Authenticator finds it automatically in the text message. We previously sent these notifications only through email and SMS. Just turn on theScreen Capturesetting in Authenticator and restart the app. introducing new interoperability features, Do Not Sell or Share My Personal Information. Aside from writing, he tinkers with tech at home, is a longtime fencer -- the kind with swords -- and began woodworking during the pandemic. A: Verified IDs are issued directly from your organization or a website. The app requires this permission to search for work or school Microsoft accounts on your phone and add them to the app for you. link. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Heres what each permission level will mean for you: Allow all the time (recommended): While youre still accessing the protected resource, for the next 24 hours, your location will be shared silently once per hour from the device, so you will not need to get out your phone and manually approve each hour. What Is a PEM File and How Do You Use It? To do this, open Microsoft Authenticator. Issues with Microsoft Authenticator not popping up Approval message If you have any other questions about Microsoft Authenticator APP, welcome to post back here. Thank you for writing to Microsoft Community Forums. Use Microsoft Authenticator option does not send notifications to my Android phone, Do you try to delete accounts on Microsoft. This does not sound like a problem specific to CSP Partners where this community is set up for, but more like a problem with a personal Microsoft Account outside of the scope of this forum. A: App Lock helps keep your one-time verification codes, app information, and app settings more secure. Not sure why but much less of a problem than not receiving the request. This change only affects wearables, so you can still mirror Authenticator notifications from your phone to your wearable device. If you only have the authenticator app registered as second factor, please contact your tenant administrator and ask for MFA reset.