Ive been trying to get my money back for 2.5 years with no luck! All of these happen in 10 minutes. The company is accused of failing to resolve complaints from tens of thousands of customers. She told me this escalation process would take 3-5 business days. StubHub Faces Class Action Lawsuit for Refusing to Issue Refunds Punk Rock Bowling and Music Festival tickets for the upcoming concert tour are on sale at StubHub. StubHub Settles For More Than $9.5 Million With Customers Denied Cash Through this action, we hope to provide people some small bit of relief during this uncertain time., Ticket scalping companies want government bailouts due to coronavirus, ticket resale sites began requesting corporate bailouts, doesnt have enough liquidity to honour these requests, Rocklahoma postpones 2020 festival due to coronavirus, Bunbury Festival 2020 canceled amid coronavirus pandemic, Imprisoning the Tiger King wont stop Netflix from dropping another episode. I lived in Ohio when I purchased the tickets but since then I moved to NYS, so I should be included as well. Further, the voucher never came through! Corrado Rizzi is the Senior Managing Editor of ClassAction.org. StubHub to Dismiss StubHub Lawsuit - Lawyer Rule ConsumerAffairs is not a government agency. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. The 11-page ruling denied both, finding that StubHub failed to carry its burdens while expressing exasperation that years after this case was filed, it remains mired in litigation regarding the pleadings.. Actions does not process claims and we cannot advise you on the The federal court ruling in the case is a consent judgment between the parties. They don't ensure you get your tickets, the sales reps Mathew and Larisss yell at you and just don't speak, the guarantee is ** as I was offered nose bleed seats in the 300s when I purchased in the 100s. As the pandemic clamped down on live events across the globe, most ticketing outfits had to make rapid changes to keep from being overwhelmed by the sudden stop to cash flow coupled with the cancellation of events. With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash to buyers, StubHub said at the time. https://topclassactions.com/wp-admin/admin-ajax.php. I purchased 4 tickets to a Rammstein concert in the Netherlands in 2019. All Rights Reserved. StubHub Lawsuit COVID-19 Refunds Arbitration Clause - Sportico Still no luck. I continue to get the runaround from them they dont give you all the information you need to request a cash refund you have to keep calling them back and when you do youre on the phone waiting for 2 to 3 hours waiting for somebody to pick up on the other end. Class action complaints are a matter of public record, and our objective on this website is merely to share the information in these legal documents in an easily digestible way. Linda Lam focuses her practice on representing consumers, small businesses, and employees in complex litigation. Class Action Claims TicketsOnSale.com Owes Refunds for Concerts They never followed up. He was offered a coupon that was worth 120% of the original price. Tickets are 100% guaranteed by FanProtect. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. It also asked for a reinstatement of the pre-March 20 refund policy. The COVID-19 pandemic impacted the live-in-person event industry, and StubHub was not able to compensate the victims families with full refunds. Come to find I was charged $300 from my bank account. Unfortunately, the seller never came through with the e-mail transfer. Unsubscribe easily. Joining Ohio in today's settlement were the offices of the attorneys general in Arizona, Arkansas, Colorado, Indiana . document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. I have not received any information on recovery of my money yet. I patiently called Stubhub over multiple phone calls and followed all of their instructions. Instead of section 130 row 18 I was offered 452 row 15 which is behind the stage and the absolute lowest priced ticket StubHub was currently offering. Never got my refund, asked for compensation and never anything. StubHub To Refund Canceled Events After Pandemic Complaints To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. NEVER USE STUBHUB. With the complete shutdown of large gatherings, countless businesses are being impacted. The court ordered StubHub to stop issuing coupons worth 120% of the purchase price. The next day, I received a $500 charge. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. They have section 130 row 20 available, but refused to actually give me comparable seats and told me I had no choice. StubHub Denied Dismissal of Lawsuit Over COVID Refund Claims - Yahoo! In closing, the court implored the parties to work together efficiently and cooperatively to move this case forward.. StubHub at that time began denying customers refund requests and instead only offered to provide customer credits equal to 120 percent of their purchase, the states claimed. Your email address will not be published. drug injury lawsuits and product liability lawsuits. StubHub sues Golden State Warriors, alleging monopoly - ESPN.com I want my refund from them as well. Matthew McMillan accuses the ticket resale company of breach of contract and negligent misrepresentation, among other claims. Not by phone, email, nor chat. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. Call 1-866-788-2482 to speak to a customer service representative from StubHub. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. McMillan cites StubHub's FanProtect guarantee is a misrepresentation. Customers who are due refunds for pre-March 25 2020 events will be paid out by the end of May according to StubHub. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give purchasers a 120% credit in the event of show cancellation. It also points to a recent spike in e-ticket sales, which increased ticket prices. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. He has prosecuted a variety of consumer protection and complex employment cases. We'll email you when an event is canceled. StubHub Dodges Class Action Lawsuit Demanding Refunds Over Vouchers I purchased OHL tickets the day before the game. The case seeks monetary damages and restitution remedies for consumers. Buy and sell your Punk Rock Bowling and Music Festival concert tickets today. Still have tickets to the cancellation. StubHub Hit With $5 Million Class Action Lawsuit - Yahoo! Four proposed class action lawsuits against StubHub over its apparent refusal to issue refunds for tickets to events canceled amid the COVID-19 pandemic have been consolidated into a multidistrict litigation(MDL), a legal mechanism through which individual cases filed in different federal courts are brought together before one court to save time, money and resources. Until the event id canceled (not postponed) they won't give a refund. BOSTON . Never again StubHub. I was informed they could not secure the tickets from the seller. StubHub facing class-action lawsuit after changing refund policy amid StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. The settlement will also end a multi-state investigation into StubHubs alleged refusal to provide customers with refunds for cancelled events, reports Law360. The Court in charge of this case still has to decide whether to approve the Settlement. Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); No I never purchased anything from StubHub, HOWEVER I worked for them for a very short time, their shady business dealings was very unnerving to me as well as I read this lawsuit they are in total violation of the court order I worked for them during the merging of viagogo and stubhub that took place In May of this year our emails went from stubhubcorp to @viagogo.com to @stubhub.com 3 emails in 3 weeks it was awful I called them out on their fan protect guarantee as well as arguing why we were trainined in april and May to NOT give refunds to customers instead DO NOT OFFER REFUNDS and I have documentation fo the training it stated on every learning module and it stated that we were NOT to give refunds under any circumstances UNLESS the customer gave pushback they have now taken their 120% refund bs back down to 100 but dont tell the customer unless asked but anyway I was called into a meeiting put on paid suspension which I stayed on for a month then was terminated due to the outcome of the investigation what investigationi? Lied to me and stole from me. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give. The court considered arguments that the plaintiffs agreed either before or after their ticket purchase to arbitrate their claims, but declined them as unsupported. StubHub is the world's top destination for ticket buyers and resellers. According to the complaint, such was the case until the coronavirus pandemic became the new reality. What happens when an event is canceled? : StubHub Mobile app: According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. Last Friday, Judge Haywood S. Gilliam opined on a motion to compel arbitration and dismiss a complaint filed by ticket purchasers concerning StubHubs refund policy for events affected by the COVID-19 pandemic.