Extra construction charges only apply in exceptional circumstances such as where there is more external work required from Openreach than was initially estimated. RHM Telecommunications Ltd8 Wheatstone CourtWaterwells Business ParkQuedgeleyGloucesterGL2 2AQ. If you currently work for the BT Group please apply directly through the Internal jobs board. Complex Engineering Reception and Triage. Damage to equipment within your premises caused by lightning or power surges. BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. For https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. Your just as rude! Engineers from Openreach managed to cut our telephone line while they were working on our road. Was the First Engineer who the complaint was about actually a Qube Engineer? It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. Openreach Part of BT Engaged Employer Overview 864 Reviews 685 Jobs 985 Salaries 164 Interviews 107 Benefits 7 Photos Follow + Add a Review Openreach Trainee Engineer Reviews Updated 15 Nov 2022 Find Reviews Clear All English Filter Found 50 of over 864 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.1 It was reported a yesterday (I think). If installing your FTTP needs Excess Construction Charges, well let you know before starting work. Help and support; Contact BT; Back. Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. Just wish we had it for the first visit and not had to deal with the unprofessional behaviour of the first guy. Do openreach/ BT engineers work 24/7 - thinkbroadband They will try and get you . Ask questions and share tips with other people 24 hours a day. "Where talent is a dwarf, self-esteem is a giant. . The adviser, often from Outer Mongolia just reads from a script, and in some cases gives them misleading information. Jobseekers in Nottingham are hoping valuable experience gained with BTs local network business Openreach will give them a better chance of finding employment in the future. To comply with the Traffic Management Act, local authorisation is needed, and this can cause delays. If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. . They will discuss this with you before starting any work. Openreach Civil Engineer Interview Questions | Glassdoor In your case, communication between the two appears to have broken down badly. Asked 22 May 2022 All in a day's work | 17 comments on LinkedIn Starting salary is poor, but you'll reach the higher rate after 3 years. What tips or advice would you give to others applying to BT? You might not need a visit, just the right advice and help to identify the problem! on Openreach hiring Openreach Engineer - Trainee in London, England BT won't send no one out because @SkyHelpTeam are my provider. Contact BT. Now there is light at the end of the tunnel! My dad then received an email later saying that we was receiving a engineers visit on Wednesday 31st and then received a text stating there would be a visit Thursday(today). Read about our approach to external linking. 26/04/2017. They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. Lost or stolen. We also use third-party cookies that help us analyze and understand how you use this website. 30-03-2021 In 1987 I began a career as a British Telecom Engineer. Include an address and phone number. Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. Engineers from Openreach cut the telephone line while working in the street. The ISP said it can take up to 72 hours. Apprenticeships. The engineer said you should only have one line and said to get rid of the other. Interview. Try their website here. Send us your details and we'll be in touch as soon as we can. Id like to congratulate the four people who completed the programme in Nottingham and hope theyre able to put their new skills and experience to good use in the future.. I have a line fault that needs to be fixed. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. Moving home . If you aren't available, someone over 18 will need to be around. I need an engineer to come to my premises to fix a broadband fault. Openreach - how long to fix a fault - Edugeek Darlington, United Kingdom. He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). Just click on. 22h52, Hi. BT Openreach Engineer - if you can't book a visit try an independent There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. Well, by fiddling around on the Internet you have found me! When you report a fault, we try and assess whether therell be a charge or not. I interviewed at Openreach (London, England) in Sep 2020. Our broadband then stopped working completely. Do I have to pay for this visit? Openreach UK Rebranding All its Logos and Engineering Vans Simon Donegani - CER / Field Insights - North England - Openreach At conservative gathering, Trump is still the favourite. Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. 2023 BBC. . on View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. Poor customer service 3 1 1 BT @bt_uk Replying to @IpsBhoy Sorry to hear this is the case. 2. The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents.. Suppliers charge us for each visit but give you more certainty of the costs we charge a flat rate covering the visit. Mar 2018 - Present5 years 1 month. The fault is due to theft, loss or removal of equipment. 444 reviews from Openreach employees about Openreach culture, salaries, benefits, work-life balance, management, job security, and more. Emergency services found the Openreach engineer's body in the river at Abergwyngregyn,. This is simply not true. Answered: Openreach engineer didn't turn up! | Sky Community We explained everything and he got to work fixing the previous engineers work and then took a look at the internet issue. This is in addition to the 1,500 pay award BT paid staff from April, which is the source of the conflict with the CWU and led to eight strike days between July and October. We have confirmed to the CWU that we wont be reopening the 2022 pay review, having already made the best award we could. Well send you a confirmation email with your appointment date and time slot. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. Is Openreach a Good Company to Work For? - How I Got The Job - Providing support for Service and Commercial inventory. The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. BT Openreach was established in 2006 . The phone stopped working, and our broadband was down for about three hours but then came back at very slow speeds. Were balancing the complex and competing demands of our stakeholders and that includes making once-in-a-generation investments to upgrade the countrys broadband and mobile networks, vital for the UK economy and for BT Groups future including our people. Please enter at least 3 characters to search. Now, most of my time is spent in the workplace, where I get to work alongside experienced engineers and learn on the job. BT is your service provider, but Openreach is a separate legal entity owned by BT and operates Britains digital network, such as the cables, cabinets and poles. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. BT Openreach What a great place to work! I've checked with Openreach and they've confirmed an engineer is scheduled to work on the fault today Richard between 8-1 however access is required to the property so . Man found dead after Abergwyngregyn river search named - BBC News My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. You were left wondering if this was just a temporary fix. But it changed its tune when the Observer got involved. If this happens we'll text you, call you, or send you an email to arrange another appointment. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". They come across many different situations that require considerable skill and the ability to think and act quickly. Fibre Engineer - jobs.bt.com More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. Engineer call outs and costs | BT Business Company Bt Openreach Location United Kingdom, England, Exeter Last Update 2022-01-20 I'm wondering will there be engineers working on a saturday? Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Within 10 working days, Openreach will have completed their survey. Well remotely activate a port on the ONT. 14 questions about Working Hours at Openreach What roles at Openreach can work from home during the COVID-19 outbreak? on There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. BT on Twitter: "@richthestag I've checked with Openreach and they've I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. Delayed repair following loss of service. The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. Do openreach work bank holidays? - Plusnet Community Its not BT Openreach, its simply Openreach, a BT Group company.. @bt_uk. "The serious disruption this strike may cause is entirely down to Philip Jansen and his friends, who have chosen to stick two fingers up to their own workforce.". . This cookie is set by GDPR Cookie Consent plugin. Theyll aim to do this within 5 working days of you placing your order. . The installation takes around three hours and the Openreach engineer will need access to your property. Well arrange a convenient appointment when both you and the engineer are available. By clicking Accept All, you consent to the use of ALL the cookies. It can sometimes be a few weeks before theyll contact you to arrange when they can complete the work at your premises. My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. The ISP said it can take up to 72 hours. Clear a path to the main telephone socket, if you have one. However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! However, you may visit "Cookie Settings" to provide a controlled consent. If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. @bt_uk. The engineers work to 2 time slots, 08:00 - 13:00, and 13:00 to 18:00. . 15 July 2022 BT Group More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. How quickly can I get Fibre to the Premises (FTTP) installed? With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband. After a . Account and billing. Work programme gives an insight into life as an Openreach engineer We could not get through on the phone so are trying via the live chat on the site but the person we are discussing the issue with does not understand what we are saying at all. Openreach Part of BT Engaged Employer Overview 929 Reviews 6 Jobs 985 Salaries 168 Interviews 122 Benefits 7 Photos + Add an Interview Openreach Civil Engineer Interview Questions Updated 13 Oct 2022 Find Interviews To filter interviews, Sign In or Register. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. Technical support. Accept cookies to experience the full functionality of this page. She also looked into the email and text my dad received regarding the new appointments and found nothing in the system. Those striking are largely Openreach engineers and call centre workers. A man whose body was recovered following a major river search has been named as 32-year-old Alun Owen. Skype involved a presentation, then a capability and suitability assessment. CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". Andy Kerr, a CWU deputy general secretary, said: On Friday, BT Group workers took strike action and received overwhelming support from the public. Normal for Openreach is 5 days a week 7.12hours a day. We use cookies to optimize the website, no personal information is stored. Openreach - how long to fix a fault We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. BT SFI2 Engineer Visits - activereach Ltd. So, here's where it all started working as a Phone Engineer. Civil's don't have to give the hrs travel time as you have to start at a yard. Youll be sent a new hub, so keep it somewhere handy. I also get time for classroom learning which hopefully . BT argued that you still received a partial service. Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. If a charge is likely, well let you know. I know this because I have 26 years of experience tracing all kinds of faults. Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 Anyone else had this? Automatic compensation: What you need to know - Ofcom 'Openreach' Engineer walked out after unable to re - BT Community BT. We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -. Hey,@zoni23welcome back to the community. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. Thousands of members of Communication Workers Union will take action for 24 hours. Openreach aims to connect 20. To change your appointment: You can also easily change engineer appointments using the BT Business app. Openreach on LinkedIn: #weareopenreach | 17 comments Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. I have my new router sent to me ready to go, which I was told to let the Openreach Engineer install. I am seemingly stuck in the 1970s - unable to get a working phone line/broadband from BT.When my broadband failed in mid June, Openreach engineers traced the fault to the local cabinet. To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit. Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. BT said it had engaged in "exhaustive discussions" with the union, before finally deciding on a 1,500 payment which is said is its "highest pay award in more than 20 years" for workers. What are the time slots for Openreach engineer appointments? This field is for validation purposes and should be left unchanged. Find out more about the BT Business app and how to download it. Announcements, Guides & Community Updates. I saw one at a cabinet last Sunday afternoon. Talk about pass the buck BT! When BT decided to install trackers in everyone's vans, forcibly implementing Saturday working and shift patterns, I felt my only . Re: Openreach trainee engineer interview I don't think anyone's been given the hours yet as nobody has even done the training yet. Their service has stopped working and it is not fully fixed after two full working days. My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. business, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Helping families build digital confidence, Tackling the digital divide during lockdown, Supporting small business in the digital economy, Taking a responsible approach to technology, Addressing online harms and illegal content, Digital Impact & Solved: Invisible hole diggers - BT Community - BT Broadband Your contracted to 37.5 hours a week for work which your are field based. We have a range of ways to get in touch for new and existing customers. on Training is rushed, clothing is poor and supervisory support is weak. You can view these money saving ideas by clickingHERE. @richthestag. But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. Theyll need to get in touch with you, so please give us your mobile number for us to share. The Communication Workers Union (CWU), which represents the employees at BT, said that company bosses had "stuck two fingers up" to key workers. The cookies is used to store the user consent for the cookies in the category "Necessary". Again, no one turned up. The engineer first needs to turn on the cable that runs from the street cabinet to your property. If you're an engineer, that's usually four or five days a week between Monday and Sunday. sector, For global We're an incredibly well connected and supported network of people with a strong sense of community and customer service.

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