There is no detail on the bills whatsoever to identify annual fee, versus card fee versus late fee. I call up there and they say we did a 2nd review and terminated your account. So all the time our company spent getting these cards, setting them up and learning how to use them and they cancel the account. It's a cut throat industry. The search results appear on the bottom of the screen. It is accepted only at ExxonMobil gas stations. WEX Inc. - Pep Boys Locations Now Accept Wright Express Card The discrepancy between my ACTUAL gas pump purchases to what was shown on my monthly invoices were unexplainably high! Sent payment again by certified mail, they received it, but Charged $85 late fee twice The credit info for the selected contract appears below. ERGs drive diversity by fostering new bonds and communities across the company. Wex Inc. appears to rely on inside telesales and a W-2 outside sales team to market its services. I called to have the charge removed, they said I had to have the account number to do that. Check out my LINKTREE!https://linktr.ee/hustlewithjulian This video is on the Wex Fleet Gas Card NO PG. My monthly statements went from $155 to $914! Level 2 and Level 3 processing rely upon different interchange ratesthan traditional consumer credit transactions. Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. Some processors have no monthly, no annual fees, no contract, and cheap rates. Fleet Fuel Services | Element Fleet Accommodating those rates requires different payment processing technology from a merchant account provider to transmit the amount of data required to facilitate the transactions. You can do it yourself by researching processors, calling for quotes, and constantly monitoring your monthly statements, or you can use a credit card processor comparison service like CardFellow to get instant quotes and free statement monitoring. And while I do all that I can wait until the investigation is complete for my $4000.00 to come back. WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. Accepted Payment Types At Love's GSA Fleet Card | GSA That means finding a processor who is familiar with B2B transactions. There is no consistent theme to the complaints, which suggests that there is not a systemic issue with the companys product or service. AVOID THIS COMPANY AT ALL COSTS. They now want a detailed receipt. See this page to learn how we support our operations. Even if you are forced to accept Wex fleet cards due to your business type, you can still shop for a more competitive traditional merchant account from a top-rated petroleum payment processor. To edit a policy, select it in the Policy Number drop-down. I mean what do they think we are frauding by going to the dr or getting medication? Choose Cash Advance from the drop-down menu. It is purely a card associated with a particular brand, such as the ExxonMobil BusinessPro, offered exclusively through ExxonMobil, without a card network partnership. Well help you adapt quickly to changing market demands, increase revenue, and improve profitability. Your email address will not be published. It is not intended as legal or financial advice. The most recent review describes unexpected account creation and inadequate customer support: Horrible customer service (non-existent, really). I thought this would be beneficial. Drivers can call 1-866-329-3471 or the customer service number listed on the back of each WEX card. We find that their service and management algorithms are needlessly obstructive. Simply add a few details about yourself and the application will be submitted in minutes. Fleet cards are a common business-to-business (B2B) transaction, and youve probably been told that theyre expensive to process. Our payments platform technologies give you everything you need to run an advanced payments program in one place, including the expertise to make payments smarter, faster, and more profitable. The GSA Fleet WEX card is accepted at over 180,000 fueling and maintenance sites in all 50 states, U.S. territories, and Canada. A new account was opened for our company that we were unaware of because WEX changed their system. I am constantly being told, WE ARE UNDER A NEW SYSTEM WHO CARES??? I got a $40.00 account setup fee, $8.00 fee for 3 cards, $10.00 paper delivery fee, $11.17 program fee, and $110.95 finance charge. Wex and Voyager cards can be used at any participating gas station. I know we can restrict cards to fuel only when pay at the pump, but can we restrict drivers from buying non-fuel items inside the store? CANNOT STRESS THIS ENOUGH!! Instead, youll be charged a percentage and may be assessed additional costs by your processor. Phillip Parker is an independent digital payment consultant specializing U.S. and Canadian point-of-sale, ecommerce, and mobile payment acceptance. Wex Inc. Credit Card Processing 2023: Reviews & Complaints In Report Value, enter the drivers name. Both private businesses and the government use fleet cards. They arent as limited as store-branded cards, but arent as universal as fleet cards that are associated with Visa or Mastercard. Audit Your Current Statement To Find Its Hidden Fees. Fleet cards, aka fuel cards, are basically a charge card whose primary purpose is to purchase gas. Wright Express (Wex) and Voyager are fleet-specific branded cards, meaning that they bear their own brand name. The company should have planned for this. WEX ClearView is a web-based data analytics platform that collects and organizes detailed data on fuel card spending. In business, time is money. There is no evidence at this time indicating that the company employs independent sales agents, but we have found some Wex Inc. complaints related to the companys telemarketing team. The company charges merchants 3.5% per swiped transaction, 3.5% plus $0.20 per keyed-in transaction, 3.5% plus $0.30 per phone transaction, and a variable early termination fee that appears to depend on the overall length of the contract at the time of early cancellation. Some of the companys complaints are unrelated to its merchant processing services, but its overall complaint total indicates that its customer support department may lack the resources to resolve all issues in-house. They didnt send or email a notice that amounts were due. There is some complexity to how fleet cards work. If the account is already setup, click the Use an existing QuickBooks account radio button then from the drop-down, select the appropriate bank account. To manually process an international card, enter the card number, expiration date, CVV, and postal or ZIP code. Thats not good enough and want explanation of benefits. Supported Payment Gateways And Point Of Sale, Accepting Fleet Cards How to Accept Wex, Voyager, and More. They never revealed that to us and what was noted was a 6.99% interest rate. Ben believes in empowering businesses by providing access to fair, competitive pricing, accurate information, and continued support. Do NOT use this company if you can avoid it. Click Issue Money Code. You can view the status of your claims and upload documentation easily with our benefits mobile app or through your online account. Focusing on diversity also means focusing on inclusion. We have never had any association, account, conversation or any dealings with this company or their client Intrepid Potash until the money was taken via 2 ACH debits to my account. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements). If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. 1/6/23 got bill in mail due date of invoice is 1/6//23 ? How does this make any sense whatsoever?? However, they will continue to take my monthly contribution out of my paycheck. Below we will discuss what is a fleet card, the benefits and drawbacks of accepting them, and what is involved in accepting fleet cards. Most often, people choose Report Only, so the drivers name only appears on reports. Phillip created this website and has written over 1,000 articles regarding all things payments. As the blog gained in popularity, Ben began directly assisting merchants in their search for a processor. However, not all fleet card types are alike. Again, there was NO explanation or warning. Merchant Cash Advance Wex and Voyager cards can be used at any participating gas station. Contact Support. He has nearly two decades of experience in card payment services, both as a former merchant services sales representative and as a professional journalist covering the payments industry. The trick to choosing a card-acceptance-services provider is finding one familiar with the specialized nature of P-cardsone who can bring the best technology that allows sellers to input, capture and deliver Level 3 data with their transactions. You can also create a profile here at CardFellow to find processors: https://www.cardfellow.com/sign-up. Very incompetent company. Instead, rates offered by popular fleet card companies such as Voyager and Wex start at about 3.25%. Of the complaints related to payment processing, the most commonly cited issues are poor customer service, unexpected fees, negative sales experiences, and delayed payouts. Spoke w Missy Fleet Manager assured me this would not affectour credit etc. Ready for the ultimate credit card processing experience? The current policy limits are displayed. Accepted at 95% of U.S. fuel stations Automatic accounting Detailed, custom reports and wont correct it. What if additional documentation is required? As he learned more about the innerworkings of the industry, rampant unethical practices, and lack of assistance available to businesses, he cut ties with his employer and started a blog where he could post accurate information about credit card processing. an account in a name who is not associated with our company. Our card works at a variety of merchants. Follow these instructions to purchase fuel: Turn off the vehicle and remove the keys; note the odometer reading. Funding time for Wex and Voyager depends on full acquiring status, and can be discussed with your processor. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. The people behind the payments. For example, BP may offer rewards on its Business Solutions Fuel Mastercard if the card is used at a BP station, but not offer the rewards if its used at a non-BP location. On your side, as the business accepting a fleet card for services or products, the main difference to be aware of is that purchase options are limited. The card may also be used on billing statements received from providers of the same types of service. Although co-branded cards can be used anywhere that credit cards are accepted, the secondary brand may offer discounts or other rewards to encourage customers to use the card at its locations. WEX would not approve our medically related expenses and kept over 1500 dollars of our HSA account. To add a new user to your account, follow these steps: NOTE: To make any changes to your bank account numbers, please call customer assistance. 2023 Host Merchant Services. You should expect higher fees to take the cards, since the base costs that your processor has to pay are higher than they are for Visa and Mastercard fleet cards. Attempts to reach a representative for clarity were again unsuccessful. Get clarity before you switch. Is the Voyager card capable of restricting non-fuel purchases made by a driver if drivers pay inside the store? EMV Credit Card Machines NEVER let this company get your bank info. Do I need to contact my bank? WEX, Inc. is ran by idiots. WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. While cards will allow the user to purchase fuel, some cards offer the fleet owner the ability to limit transactions to specific types of fuel for example, the card may only allow purchasing diesel, or cap the amounts. Since covid started and all fees were taken for internally between customers, we were not using it as much as previously, a balance was remaining in the account. Taking Fleet Cards - How to Accept Voyager, Wex, and More WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. The WEX Fleet Card is the fastest way for a growing business to drive real savings, with automatic fuel expense tracking, employee spending controls, purchase alerts, and exclusive discounts in the WEX EDGE savings network all in one fuel card. WEX will accept Visa's virtual credit cards for corporate payments, expanding the international digital payment options for WEX's B2B customers. Called them about it, was put on hold for exactly 38 minutes, then they hung up ! The new policy will now appear in the Policy Number drop-down, allowing you to select and edit it. apologized somehow back in system More promises will be corrected 7/7/2022 New balance 153.00 Referred for formal collection if payment not received immediately This is beyond Rising fuel costs may cross a threshold that may lead to destruction in demand for fuel. Charged to my bank account, we do not own a card. How does it work? Carol Stream IL 60197-4337 They continue to tell me the account was terminated, but it is not They continue to add charges 4/1/2022 spoke w Marianne first they hung up I called back spoke w Jonas They show an bus id #841425616 Again 4/29 another bill Wex Fleet Card | University of Missouri System Compare Cards Or call 1-800-395-0812 WEX fuel cards are smarter than credit cards and safer than cash A few months later an obnoxious debt collection company starts hounding us. Referral Partnership FAQ Required fields are marked *. Complete the remaining fields, including Control Number, Driver ID, and Unit Number. We're happy to help. NOTE: Follow the same steps to assign a Driver ID. Store branded fleet cards are usually associated with large chains, such as Chevron and BP. WEX adds Visa to virtual payments offering - Emerald Coast Merchant It can be easy to get caught up in a routine or a silo at WEX, but NexGen has given me the opportunity to connect with people in other functional areas that I otherwise would have never met.. Emergency Roadside Assistance Roadside Assistance through the National Automobile Club (NAC) is available for State of Missouri WEX card customers. We work together with our partners to deliver innovative solutions that help simplify the financial side of healthcare for millions of employers and consumers. No cares when I called to tell them a $75 late fee on a $card fee was atrocious. Below is a detail of the most common types of fleet cards. Unfortunately, theres no single answer to that question, as the total costs will vary depending on a number of factors. WEX Fuel Cards | Save Money With Fleet Cards & Business Gas Cards Enter the limit in the Amount field. I am a new employee and while I enrolled in new benefits they enrolled me into an expired FSA plan for which I was uneligable and was not even an employee of the company for the year they enrolled me. Furthermore, fleet cards may or may not be affiliated with the credit card brands, which affects everything from the costs to accept them to the equipment thats compatible with the cards. Your as bad as our government, you killed my job my career. They WILL NOT fix it and they will leave your trucks on the road without fuel cards. EFS/WEx decided to debit our account and send us a check. Get to know COBRA regulations and how they impact you | WEX Inc. Wex has made many acquisitions, including eNett, Optal, and benefitexpress. They didnt migrate that amount over to the new. Try PaymentCloud, We also encourage merchants to check out our list of the providers of the, This does not compare favorably to our list of, Send me an email notification when someone replies to my comment. (See Look up card.). I then received a late charge for my July 28 bill, because they said they applied my July 6 payment to the June bill (even though it had already been paid 8 days prior.) Level 3 data is also important for government purchases, as tax-exempt numbers and other details can be captured. Im sharing this experience in an effort to resolve this issue and get this company to rectify its negligence in responsibilities to their customers. Worst company in my 50 years of being in business ! But within the category of purchasing cards are several different possible rates. Browse our accepting locations directory below, or use our online tool by clicking the "search accepting locations" button directly below. WEX began in 1983 with a mission to simplify fuel payments and accounting for busy professionals like you. How to Use a Wex Fuel Card: A step-by-step guide I dont see how paying an extra $178.12 over the cost of the fuel is saving me anything. WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. Exxon Mobil should be aware of this. At the end of the day 3 months later WEX has not terminated the account and continue to pile on charges and send me statements.. The agreement with Pep Boys continues to increase the services . RIDICULOUS!! To find locations that accept the WEX Card, you can now download the WEX Mobile App, available from the Apple and Google Play stores. Where does it work? Shady company Dont ever deal with them!!! I will be closing this account as soon as I get my funds. As fleet cards offer customers more robust data to analytics around usage, they may require additional setup for POS equipment to be configured for Level 3 enhanced data in order to accept Wex and Voyager cards. WEX is completely incompetent or corrupt. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Keep more of your money in your business, where it belongs.Apply for a fleet card today! For example, a BP Business Solutions Fuel Mastercard can be used at BP locations or at locations where Mastercard is accepted. When entering a fleet card in your My Wallet, add the prefix number for the first 6 digits of the card, then add the last 4 digits of the account number. They are nightmare if there is a problem. Melissa Smith is the president and CEO of Wex Inc. We are currently able to locate more than 20 negative Wex Inc. complaints, none of which accuse the company of being a ripoff or a scam. Other purchases on a fleet card can be limited as well, restricted by amount, the number of transactions, days of the week, or even time of day that the card can be used. I notified WEX that this was fraudulent and was told the account wasTerminated assured me closed many times I continue to see statements each month with new charges The phone number for WEX is 866-544-5796 The address is WEX BANK PO Box 4337 Vehicle Fueling Procedures - Fleet Services - University of Alabama We are former TCheck Customer, used it mostly for paying lumper fees. The interchange rates range from 1.85% + 10 cents per transaction to 2.95% + 10 cents per transaction, as seen in the screenshot below. The card can be used at any gas station that accepts the card. Big business pay attention and give your money to a better company. However, you can get an idea of the interchange rates you can expect to pay. They know they are scammers and said that they have heard this all before and it is not loan sharking if agreed upon. Cards - We accept all major debit and credit cards, along with SNAP, WEX, Fuelman and other fleet cards. Tried to use the cards they sent and they had a block on every 2nd purchase even though they lied and said there wasnt. There is an admin fee of 1.3% for all Visa and MasterCard, and 2.1% on AMEX transactions. On the Card Details screen, set up the info needed for this card, including policy number and card status. I know the mail is slow, but it also makes a difference as to when they place the bill in the mail. I purchased $1300 in gas and pad WEX $2280 in total over the course of 8 months. Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing. Any associated vehicle repairs, parts, or service must be either billed to the University or paid by using the University One Card if limits permit. There are two options when it comes to taking fleet cards you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. This information is captured at the time of the sale. If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). In addition, your drivers will enjoy pay-at-the-pump convenience and 24/7 support for fueling and PIN assistance. Spend hours on the phone to have this resolved, right now I am talking to the person thats taking supervisors calls Finally, Wex and Voyager cards may require additional setup for merchants as they are not part of traditional card networks, and not all POS equipment manufacturers are attuned to them. After 4 phone calls and 2 emails over the course of a week I was told to file a fraud complaint with my bank. Ive had a FSA for many years and never have I ever experienced being denied a payment until our company switched over to WEX. Fleet cards require using equipment that can support enhanced data. Also, 45,000 US maintenance locations accept the card, and there's no annual or monthly fee. The due date was 1/20/2023. The Prompts Information section appears. Most pay-at-the-pump systems only work on whats called the BuyPass platform, in the First Data network. Processing statements are intentionally complicated so that they can overcharge you. In addition his contributions here, Phillip has also been quoted in several major publications such as The Los Angeles Times, INC Magazine, Miami Herald, Computer World, and numerous others. Wex is currently charging is 83%apr. The statement was dated 1/6/23 and I received it on 1/17/23 with a $10 charge for mail (paper deliver). WEX took nearly $4,000.00 from my business account. Choose Credit Management from the drop-down menu, then Online Payments from the fly-out menu. The State Fleet Card (WEX) is presently administered by WEX and is accepted at over 10,500 retail locations throughout California. WEX Fleet Card | Fleet Cards & Fuel Management - WEX Inc. And how has this not already generated a class action lawsuit? Hi Ana, I am seeking legal advice to sue them to recover the monies they have received in my name (HSA). WEX Fuel Card Accepting Locations | Nationwide Vehicle Coverage Choose User Administration from the drop-down menu, then Manage Users from the fly-out menu.

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