If you need to buy second-hand, know the risks. "Not aware of who they are, she proceeded through the checkout process and purchased tickets, also not noticing the fine print on booking fees and currency conversion on the way through. viagogo Reviews 16,114 Bad 1.3 VERIFIED COMPANY www.viagogo.com Visit this website Andras Fekete 9 reviews GB 13 hours ago I purchased a ticket on viagogo but I purchased a ticket on viagogo but they changed the currency after payment. You consent to the exclusive personal jurisdiction and venue of Swiss courts. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. This means the advertised price looks cheap, but extra fees and charges get added at the last moment. However, Moody's Investors Service reported yesterday that Baker's . 1. The court found the website had drawn customers in with a headline price but did not disclose additional fees sufficiently. Hello has anyone had a successful outcome from viagogo through paypal. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. It emerged that tickets from a legitimate Real Madrid ticket seller to see the same game were $442, and they hadn't gone on sale yet. You may also have extra rights in your state or territory. Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. 7.3 Additional Policies. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. Viagogo has advised customers who cannot attend a rescheduled event. Is Viagogo a scam? - Holiday Travel Forum - Tripadvisor Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. They do not deliver the tickets, the ticket holder is supposed to deliver them, and if they do not deliver them, nothing can be done. My event is cancelled or postponed - What do I do? viagogo - Buy & Sell Concert, Sport & Theater Tickets ACCC Chairm Rod Sims said Viagogo's business practices were unacceptable. "Todays $7 million penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling," he said in a statement. Viagogo will never pay you after you sold your tickets and you can never get back your money. The changes included consultation with consumer protection regulators in "a number of countries", a spokesman said. Justice Burley labelled that as "qualitatively a very serious misrepresentation". From 1 May 2017 to 26 June 2017, Viagogos website attracted consumers by advertising a headline price which did not specify a total price for tickets. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. the price it is sold for on the primary market). For copies of recently issued ministerial press releases or information on the election policies of any political party as they relate to this department/agency or its portfolio area, please go directly to the website of the relevant political party. The. How do I unsubscribe from your newsletter? viagogo Tickets 4+ - App Store - Apple Note that Your payment may be withheld if you violate this clause. the application was unnecessary at the time it was made. 4.3 Sellers Shall Not Include Promotional Material with Tickets. We take no responsibility for such issues. The switcheroo could mean a currency conversion fee from your bank. ! Otherwise, avoid!!! Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). Such notice shall be deemed given one business day after the email is sent. This charge is in addition to the amount originally paid for the tickets. The Viagogo Refund Class Action Lawsuit contends that Viagogo's action is in direct violation of the company's stated policy. Tickets may be substituted with comparable or better seat locations without the Buyers approval. name@example.com), NSW Fair Trading investigating Viagogo for unlawful behaviour, Customer offered $500 to take down negative Google review, Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo, CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians, In July 2019, the worlds predominant search engine banned Viagogo because of its shonky tactics, Viagogo is back on Google, but we have evidence that it shouldnt be, Our investigation found that Viagogo is continuing to pressure-sell and is still flouting Googles own rules, misleading consumers by claiming that tickets to certain events were scarce when, in fact, they were only scarce on the Viagogo platform and widely available elsewhere, misleadingly using the word "official" in its online advertisements. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. It didn't. In 2017 the ASA told it to make its exorbitant fees and delivery charges clear at the start of the transaction. Checked for accuracy by our qualified fact-checkers and verifiers. The Federal Court ordered an injunction against Viagogo, to reinforce the need for adherence to the ACL. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. Think you've been ripped off? Claire Turnham's self-help guide for Ticket Marketplace Viagogo Faces The Music Amid Claims Of - Forbes Therefore, you will only be reimbursed if you return the tickets to us no later than June 5, 2019. Kiwi issues warning after Viagogo 'ripped off' elderly mother viagogo charge three times the ticket price and then the tickets do not arrive and are not valid at the venue. Note that this is separate from any Tax viagogo is required to charge on its fees. the application was made because of a mistake by the applicantand it is withdrawn in writing before a decision is made. NSW Fair Trading previously issued a public warning against Viagogo in August 2017. Viagogo's terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. viagogo is rated "Bad" with 1.3 / 5 on Trustpilot Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. Find out more about fact-checking at CHOICE. "The current investigation shows that despite commitments made by Viagogo it is apparent this practice of offering tickets for sale at prices way above their original cost continues to be facilitated through its website, Ms Petinos said. ACCC chair Rod Sims said: Viagogos business practices were unacceptable. Welcome to viagogo's online ticket exchange (the "Site"). 2. Performance & security by Cloudflare. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . In a statement from the ACCC, several examples were listed where Viagogo would advertise a certain price, only for the final price to be significantly higher. If the payment status in ImmiAccount is 'Credit' or Paid a refund can be requested. If tickets are not consecutive, then the Seller must create a separate listing. You also warrant that you own the tickets and are authorized to transfer or resell the tickets. "When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law," Ms Petinos said. They often process refunds if requested. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. 1.4 Modification. Login to your ImmiAccount From the 'My Payments' drop-down tab, select 'Manage Payments' Previous payments and their status will be displayed If the payment status in ImmiAccount is 'Credit' or 'Paid' a refund can be requested. Send the completed form to the office processing your application. The caretaker period for the NSW Election commenced on 3 March 2023. Viagogo40.5StubHub - SportBusiness viagogo AG is registered in Switzerland, Company No. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. Just as before, when you make a ticket selection, the clock starts ticking. Viagogo still offering worthless tickets to unsuspecting customers - Stuff arrow_forward. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. The ACCC published guides for consumers on how to purchase event tickets with confidence at Buying tickets online. Those phrases "had the effect of drawing the consumer further into a marketing web and also a transactional web", the judge said. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. Google Australia told us it let Viagogo back on because the reseller has cleaned up its act and is no longer engaging in the sort of trickery that the Federal Court found unacceptable. The judge issued an injunction which prevents the company from continuing the offending conduct and ordered Viagogo to take part in a compliance program. To post a ticket for sale on viagogo You must first register with the Site. South Australia's Consumer . Stay informed. It was founded in 2006 by Eric Baker, the co-founder of StubHub.. Viagogo is backed by venture capital investment firm Index Ventures as well as Brent Hoberman, the co-founder and former CEO of lastminute.com, and Jacob . Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. See something that's not quite right in this article? 2.9 Seller's Confirmation Obligation. The ACCC took action against Viagogo in August 2017, and in April 2019 the court found Viagogo had misled consumers. Viagogo does not pay sellers unt. Consumers urged to avoid viagogo | NSW Government NSW Fair Trading investigating Viagogo for unlawful behaviour. Service 195 Value 190 Shipping 165 Returns 160 Quality 175 This company does not typically respond to reviews Positive reviews (last 12 months): 2.4% A Harvard University graduate is the man behind controversial ticket reselling website Viagogo which is being used by scalpers as a platform to scam concert-goers around the world. We will also add sales or value added tax on our fees as applicable. 198.54.123.248 Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. Viagogo Reviews (2020) | Is Viagogo Legit & Safe - BestLegitReviews.com ), And although the price was shown in Australian dollars during the first two steps, on the final screen with the final price we were informed: "This is an approximate conversion. ACCC chairman Rod Sims said the statements created a false sense of urgency. That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. I haven't received an email confirming my order. 7.1 Ownership of Intellectual Property. Yes! The official website will usually direct you to the authorised ticket seller. Given the extent of these refund liabilities, I thought there was almost no chance of Viagogo getting any commercial loan. Infogram. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. We may also first deduct any amount you owe us from any amount we owe you. At no time do We provide the Buyer's payment information to the Seller. They could not promise tickets or even tell us where the seats were located in the venue.". We care about accuracy. She was told that up to 200 people had also been turned away due to fake tickets. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. And I had to chase for my tickets. Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. It is headquartered in the United States and owned by StubHub Holdings. Overview Viagogo has a consumer rating of 1.27 stars from 1,777 reviews indicating that most customers are generally dissatisfied with their purchases. South Australia's commissioner for consumer affairs, Dini Soulio, went on record to advise consumers to avoid using Viagogo. Viagogo denies withholding refunds for gigs hit by coronavirus They rush you and make their websites look just enough like they could be official ticket sellers. Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. I brought a Westlife ticket from Perth Australia for their concert in Singapore on the 16th February 2023. In the ACCC's case, the spotlight was placed on Viagogo's use of the word "official" in its Google advertisements over two months in 2017, leading many customers to conclude it was an official seller rather than an online marketplace. ", Viagogo now says on its landing pages: "We're the world's largest secondary marketplace for tickets to live events. 5.1 Investigations. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. Read Customer Service Reviews of www.viagogo.nl - Trustpilot 2.3 Username and Password. About this app. 6.3 Allocation of Risk. Protect and prevent people from becoming victims of scams by companies or individuals. -Discover the hottest events in your area. 2.18 Merchant Description. You are on a Viagogo website. View FAQs Viagogo Reviews - 1,776 Reviews of Viagogo.com | Sitejabber Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. In NSW, ticket sellers are prohibited from reselling a ticket for more than 10 per cent above the original price for an event held in the state. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. VIAGOGO are nothing but THIEVING SCAMSTERS Date of experience: 08 November 2021 TR Trish 3 reviews AU 25 Jul 2021 Viagogo Platform for Scammers "This includes that reseller platforms must disclose to customers their role as a reseller, must warn customers that prices may be higher than the face value of tickets, must publish the face value of the tickets, and must provide transparent pricing including the value of fees, taxes and delivery charges. ACCC takes action against ticket reseller Viagogo - news 'Worst deal in history': Viagogo and StubHub merger faces investigation, Viagogo 'refusing to refund fans' for gigs cancelled in pandemic, Original reporting and incisive analysis, direct from the Guardian every morning. Enter a valid email address (e.g. Service 196 Value 191 Shipping 166 The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. Read more: The court also outlined that it saw the penalty as a warning to other companies in the sector that they were subject to Australian Consumer Law. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Further information can be found at You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. "Other complaints have alleged Viagogo made false or misleading representations about being an authorised ticket seller for certain events.