2.12 Seller Payment. ', Beware of this fake Disney+ phishing email. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise . They also had another 150.00 dollars worth of fees per each ticket. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. Tickets - Concert, Sport & Theatre Tickets | viagogo the Ticket Marketplace It asserts that Shiflett did not adequately analyze the effect of state laws on a nationwide Class. Viagogo will never pay you after you sold your tickets and you can never get back your money. A spokesperson for Viagogo said: This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being postponed, rescheduled or cancelled. says firm changed policy to deny refunds if tickets can be used in 2021. 'The tickets would be useless to me if Rage Against the Machine weren't playing next year.'. viagogo AG is registered in Switzerland, Company No. Sent info several times and they made every excuse under the sun. spiritus Forumite. Is Viagogo a Scam? How do you get a refund from Viagogo for Invalid Ed The 1975 Tour 2023. If You do not qualify, do not use the Services. Send us your story with as much detail as possible to fill out our investigation. Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. I have sent multiple proof to them that the event is indeed canceled. I must have sent countless emails and phone calls. viagogo does not take title to the underlying ticket (to the extent such title exists), and the actual transactions are between the Buyers and Sellers. Take a photo of a faulty item and add a brief description. Anti-ticket-touting campaigners the FanFair Alliance have published a guide for people seeking a refund from a secondary ticketing platform - and especially the once occasionally and now . Otherwise, avoid!!! We often link to other websites, but we can't be responsible for their content. The authorisation will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. The company argues that the court would need to identify which Class members would prefer to take the voucher than a cash refund. Something to be aware of with Viagogo is that many promoters will turn people away that have bought tickets from them. As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. This charge is in addition to the amount originally paid for the tickets. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. This will be posted quickly, exposing the company and letting others see what happened to you! Ticket listings are a representation of actual seat location. This is the easiest way to get your money back. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee, subject to the limitations set forth herein. ', Viagogo explained, 'If an event is completely cancelled, the customer is entitled to a cash refund or 125% voucher. NOW THEY CLAIM I OWE THEM THE MONEY FOR THE TICKETS I HAVE HAD TO WASTE SO MUCH TIME TRYING TO RESELL ON OTHER PLATFORMS, This is insult to injury and I have been told by my credit card company that they may consider me the thief even though I made no money from the resell, VIAGOGO did, they have now been paid TWICE for the same tickets and they refuse to refund the new buyer either. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert . Shiflett contacted Viagogo and was told that once a ticket order has been placed, Viagogo is unable to cancel orders. It says Shiflett has not provided sufficient analysis of the impact of state laws on a nationwide Class. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. We think businesses - especially those with substantial resources - should still provide refunds for events . Viagogos terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. Which? In the case of refunds, we appreciate our customers patience while we process their request.. If you paid by credit card, and paid more than 100 and less than 30,000, you have additional protections if something goes wrong. For the avoidance of doubt, if a restriction on the ticket is disclosed to You in advance of your purchase, You will not be entitled to a refund unless you have first attempted to gain access to the event in question and have been denied entry to the event because of such restriction. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. viagogo - Buy & Sell Concert, Sport & Theatre Tickets We will also add Tax on our fees as applicable. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. viagogo (@viagogo) / Twitter I am devastated that the Phatom of the Opera which was postponed is now coming to Melbourne. 3.Click Dispute a Transaction. 6.9 Change or Suspension of Site. Some sites, like Viagogo, have already said customers will get a full refund in the event of a cancellation. Which? Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. Please add me to the list. The good date is 9/11/21, but the relisted my tickets for 9/21/21. No refund, no answered or returned email for days. 2. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. Viagogo will keep saying they already paid you but they will never show you the proof of payment. Viagogo claims the event has been postponed rather than scrapped, but Gordon said the tickets were useless to him if the band are not on next years lineup. If you have paid for your order using a credit card and you are getting no response from Viagogo, then if u have not received the tickets / received fake tickets - you ca. "Comparably priced" replacement tickets are determined by viagogo in its discretion. According to the consumer group Which?, Viagogo's terms and conditions say . Join The South Shore Hospital Data Breach Class Action, Today! To be a member of this Site, You must agree to accept the terms in this Agreement. Including any such items constitutes a material breach of these terms and conditions. But to her frustration, Viagogo claimed the refund could take several months. your claim status, claim form or questions about when payments are Tony Wood has been trying to secure a refund for his tickets to The Open Championship 2020, after receiving an email from Viagogo claiming the event had been postponed. If you bought your ticket from an official seller you can get a refund if the organiser cancels, moves or reschedules the event. Even after I provide my bank statement to them and their . 2.6 Making an Offer. The Viagogo website explains that if an event hasn't been cancelled outright, customers will not be offered a refund. All forms of redress are non-transferable and non-refundable. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Shiflett is challenging Viagogos alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19. The 33-year-old announced . Then I sold the tickets to a friend and couldnt remove my listing in time before it sold on viagogo, you know, since they refused to refund me. The ticket company for the tour, Ticketmaster, has marked all concerts in the U.S., Ireland, France, Poland, Australia, Denmark and the Czech Republic as canceled. FanFair Alliance - Ever get the feeling you've been cheated? Waste Management Phoenix Open Ticket. 6 things you can do to get a refund for canceled, postponed or Travis Scott performs on stage during Wireless festival in London last year. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. Are you still waiting on a ticket refund for an event canceled due to the pandemic? Viagogo promises "a full refund" if any problem arises, while Get Me In! In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. . 1.3 Modification. 2.11 Ticket Fulfillment. It might well be worth trying, particularly if your event organiser has confirmed the event as cancelled. We do not control the information provided by other users which is made available through the Site. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which . Shows from the North American leg were also postponed until 2022 for the same reason. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. Be the first to hear about special offers. If this is also unsuccessful We will not offer a refund. You should typically get a refund for the ticket and any fees or service charges within 30 days. Gather all the information you have on the purchase. has found a number of venues that do not appear to permit ticket resales, or are hosting events that don't accept ticket resales, through Viagogo. 2023 considertheconsumer.com, Viagogo Fights to Avoid a Refund Refusal Nationwide Class Action Lawsuit. Concert cancellations blamed on Delta variant, but some ticket buyers struggle to get refunds. Romeo Santos Tour 2023. Viagogo - PayPal Community 1.2 Ticketing Exchange. Viagogo will never pay you after you sold your tickets and you can never get back your money. : 'We have informed Viagogo that the events are cancelled not rescheduled and that we are also emailing the Competition and Markets Authority (CMA) to let them know the situation. Can I buy tickets that are personalised with someone else's name on them? 6.11 Permitted use. January 23, 2022 6:26 pm (Updated January 24, 2022 10:25 am) Fans of singer Adele have been left in limbo after she cancelled a series of Las Vegas concerts indefinitely. According to reports, this guarantee ensures that customers will receive a full refund for their purchased tickets if an event is canceled. During this time, the Site will be temporarily unavailable. Section 75 - Tickets bought from Viagogo and concert cancelled settlement administrator or your attorney for any updates regarding Originally 16 concerts were set to take place across the UK and Ireland in the winter of 2020 but the ongoing COVID-19 pandemic saw this leg of the tour postponed to 2021. 2.1 Requirements. Also, the customer always has the option of listing their tickets on the platform if they can no longer attend the new date.'. Viagogo faces lawsuit over denied refunds - TheTicketingBusiness News The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. We will also add Tax on our fees as applicable. 1.1 Introduction. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. Red Hot Chili Peppers Concert Tickets. 2.10 Collecting Payment. 5.Select 'Item dispute', click Continue and follow the on . viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. Viagogo Refund Policy MoneySavingExpert Forum Generally; If an event is cancelled - you do not have to do anything. We disagree with such restrictions and think they are not beneficial to fans. He said: "My ticket was scanned and there was a funny beep, and he brought over another guy who scanned it and I was told that I had to go to the ticket office." Dave Chappelle Tickets. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. Moreover, this appears to have been Viagogos policy for an extended period. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. The Viagogo Refund Class Action Lawsuit contends that Viagogos action is in direct violation of the companys stated policy. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. Coronavirus refunds: why fans are raging over ticket policies, Original reporting and incisive analysis, direct from the Guardian every morning. But Which? I am based in Indiana. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. 'I feel terribly sorry for people with events that haven't been officially cancelled, as they have an even tougher job of getting their money back. Tickets for next year's festivals aren't yet for sale, but Viagogo was not on the list of authorised sellers for the 2020 events. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. If you booked with a primary ticket seller and paid with your debit or credit card, you may be able to make a claim with your bank if the ticket company doesn't offer a refund. Complain to the ticketing website. 2.9 a) Exception to Sellers Obligation to Confirm. Only to be given the run around. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. In the event of a postponement, refunds are not granted. With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. I was promised a refund because the tickets I bought were corrupt. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. 7.2 Copyright. You will be entitled to a full refund or a 120% voucher. If you bought your tickets directly from the event organiser or primary ticket retailers, such as See Tickets or Ticketmaster, you'll have extra consumer protections. Many events have been postponed or rescheduled, rather than cancelled, due to coronavrius. Please note this does not include any Tax that may be payable on fees We are required to pay. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). To sell tickets, a Seller lists the tickets in the Site database. Due to extreme weather conditions, our phone lines are currently closed. viagogo Reviews | Read Customer Service Reviews of www.viagogo.it We contacted Viagogo t. Read more o demand a refund as they've breached the NSW Fair Trading Act. 'If someone has purchased a valid ticket from a secondary site, it would be accepted for entry, however as no 2020 or 2021 tickets have been sent out yet then it's a case of buyer beware with regard to the validity of any tickets being sold on secondary sites. According to Viagogo, the court should conduct a rigorous analysis to determine whether the plaintiff accomplished her evidentiary burden in establishing the appropriateness of class treatment. Faye has now been refunded by her bank after making a chargeback claim. Actions does not process claims and we cannot advise you on the 2.5 Tax on Seller Proceeds. 5.1 Investigations. 'We would welcome the opportunity to work directly with event organisers so that fans get maximum access to events, which we believe should be the ultimate goal of everyone in the industry.'. I haven't received an email confirming my order. 8:20-cv-01880, Jurisdiction: United States District Court, Middle District of Florida, Products/Services: Non-refundable tickets to concerts, Allegations: Viagogo denies its customers refund despite the Viagogo Guarantee. Hombres G Tickets. Viagogo-cancelled event and refunds MoneySavingExpert Forum 3. Radius Health, Inc. Investigation Shareholders Potentially Harmed By Merger Terms, Aon PLC Data Breach Investigation Personal Identifiable Information Of Over 145,000 Individuals Exposed, Certain Walmart Brand Great Value Spices Found to Contain Heavy Metals. status of any class action settlement claim. This article is published to give you an update regarding the class action filed against Viagogo. But Viagogo countered the move by filing documents presenting arguments why the court should deny the request. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. The customer always has the option of relisting their tickets on the platform if they can no longer attend the new date. Medicines Labeled as Non-Drowsy Can Make You Drowsy An ongoing investigation is focused on potential claims that manufacturers of Non-Drowsy cold-relief, flu, and cough products mislabel medicines as Non Drowsy despite containing one or more ingredients known to cause drowsiness. Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation.Shiflett is challenging Viagogo's alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19.. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and . Viagogo is a ticket marketplace for concerts, sports and theatre events. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Plaintiff fails this rigorous analysis.. How to get refund for Foo Fighters tickets as band cancels their - HITC Forms must be returned to viagogo 10 working days after receiving them, in order to apply for a refund. Terms and Conditions. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. the price it is sold for on the primary market). If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. Harry Styles Concert Tickets. The court would need to determine which Class members would choose the voucher over a cash return as per the company. If an event is rescheduled, the customer's tickets remain valid, per our terms and conditions and therefore they are not entitled to a refund.'. Scott eventually obtained a refund but said it took him countless hours to get his money back, and warned that others may not have the tenacity to hound them like we did.