Indicate a travel Companion or an authorized Personal Care Attendant (PCA) when applicable. Untapped Breeze cards will lose value if not activated within this time period. You can also contact MARTA customer service: 404-848-5000 or email: schedinfo@itsmarta.com. If the Mobility Bus arrives prior to the scheduled time (6:45 AM), the customer is not obligated to board early. Please be prepared to pay when you enter the Mobility Bus have your MARTA Mobility Breeze Card or the correct amount of cash ready (operators do not have change). Customers with expired passes or insufficient funds on their MARTA Mobility Breeze Cards will not be allowed to ride unless they pay cash for their trip. https://pass.itsmarta.com/Account/Login. Customers will not be charged with a No-Show if the Mobility Bus arrives outside of the thirty (30) minute Ready Window, and he or she chooses not to travel. The assigned Mobility Bus is scheduled to arrive during this time. Customer with visual impairment and service animal assisted by a MARTA Mobility Operator MARTA Mobility does not access residential driveways. Future Updates Rail Bus Streetcar Elevator/Escalators Restroom View Weekend & Special Rail Schedules here Bus Route Delays If approved, the letter of eligibility determination will include instruction regarding how to obtain a MARTA Mobility Breeze card, MARTA Mobility Customer Guide, and Orientation, which explains how to ride MARTA Mobility. PDF version] to print a hardcopy of theMARTA Mobility Eligibility Application for Certification Part B(for the completion by your Health Care Provider). Atlanta, GA 30303, MARTA Headquarters Building Individuals may forward the completed application in the following ways: Via Mail: To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM 5:00 PM. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. Assault or threat of assault is prohibited. 30 Alabama Street, SW The Reduced Fare pass is only compatible with one-way tickets, round trips and trip packages in multiples of 10 or 20. Eligibility is based on the following three categories: The first category of eligibility includes those persons who are unable to use fully accessible fixed route services. (Forsyth Street side of the station) Where can I purchase bus passes? You must complete Part A and the Part B must be completed by a licensed rehabilitation or healthcare provider who is familiar with your diagnosis. If the Mobility Bus arrives anytime between 4:15 PM and 4:45 PM, the customer must board within five (5) minutes of the arrival of the Mobility Bus. If the complex is inaccessible to a MARTA Mobility Bus, customers must meet the bus at the main entrance of the complex. LOST OR STOLEN CARDS: Reduced Fare and Paratransit Breeze cards are issued free. Visit our MARTA Mobility page to see the qualifications for this service. Customers requiring assistance in the administration of medication or oxygen while on the Mobility Bus must travel with either a Personal Care Attendant or a Travel Companion. Customers desiring subscription service should contact Reservations and provide the CCR the desired days and times of travel. Show details How it works Open the application for marta mobility and follow the instructions Easily sign the marta mobility application pdf with your finger Send filled & signed marta paratransit application or save The ADA also includes temporary eligibility for people with disabilities that prevent them from using the fixed route system for a limited period of time. MARTA Mobility is a shared ride, advance reservation mode of public transit. When the Mobility Bus arrives within the Ready window, customers must board the Mobility Bus within five (5) minutes of its arrival. Reservation or MARTA Mobility Agents name, if concerning a telephone conversation Makes public transit equally accessible for eligible individuals whose disabilities prevent them from getting to and from fixed route services or riding fixed route services. The customer cannot depart earlier than 4:00 PM. Explore how you can get around any personal limitations, Talk with you about what you want to do and where you want to go, Teach you to read MARTAs maps and schedules, Teach you to board, ride and exit the rail and buses, Travel with you on those first few trips so you can feel confident on your own. It's part of making MARTA a transit system everyone can use. May 21, 2021 Atlanta, GA Transdev launches new partnership with MARTA Mobility to support Paratransit Services and ADA Eligibility Transdev is excited to kick off a new, three-year partnership with Metropolitan Atlanta Rapid Transit Authority (MARTA) this week. MARTA Mobility service is curb-to-curb. Reservations can be made by calling MARTA Reservations at (404) 848-5826 to book trips between MARTA and CCT. 2424 Piedmont Road, NE 404-848-5826. MARTA is diligently working to fill these positions as soon as possible and we have. MARTA cannot be responsible for, nor can schedules be adjusted to accommodate the administration of medication. During this thirty (30) day waiting period, customers will still be eligible to ride MARTA Mobility; however, they will be required to show photo identification and pay with cash for each trip. If Customers do not exercise their right to appeal, the suspension of service will occur according to the dates outlined in the original suspension letter. Be on time for scheduled trips and be ready to board the Mobility bus when it arrives. 1. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. Subscription service is offered to MARTA Mobility customers who have travel patterns to and from the same destination(s), at the same time, at least one (1) day per week, for at least (six) 6 consecutive months. Standard MARTA Mobility fare is $4, and customers can only board our Mobility buses if they have sufficient fare. To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. Scooters are often unstable on lift equipment. This rule includes operation of the hydraulic lift and attempts to remove wheelchair tie-downs. You may also e-mail: Assistance for TDD Users: (202) 366-0153. Customers traveling on scooters should adhere to the same safety procedures listed for wheelchairs. Mobility Fares. MARTA Mobility provides ADA-complementary paratransit service to anyone unable to ride or disembark from regular MARTA transit services. Applicants should indicate whether they will travel with a PCA during the application process. Wheelchair brakes must always be locked while on the lift. Appeals must be received within sixty days (60) of receipt of the denial letter. If the facility has a guarded gate or limited access, the customer should inform the security staff of the scheduled pick-up and return times. Customers may also cancel via the MARTA website @ The ADA requires consideration of eligibility for trips that an applicant or rider makes or might make. Bus times vary by individual route, so be sure to check the schedule for your specific route. It is the customer's responsibility to notify the CCR of security procedures; including gate codes when the reservation is made and to arrange quick access for the Mobility Bus. Customers unable to use the steps to enter the Mobility bus may stand on the hydraulic lift to be lifted onto the Mobility Bus. Operators are not permitted to enter buildings and/or private residences, lock doors, or set home alarm systems, etc. The goal: make life simpler for all our employees. MARTA reserves the right to limit the number of replacements. The position pays very well also. A requested trip time may not be available. Mobility Bus The following procedures have been developed to ensure safe vehicle movement and standardized connecting point guidelines for major complexes. If anyone else is caught using your card, the card will be confiscated and you will have to wait a minimum of 30 days before receiving a replacement. The following rules also apply: If you have a suggestion or a comment about our services, please call MARTAs Customer Service Center at (404) 848-5000 (follow the prompts). (Across from Lindbergh Center station) ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. The customer must prioritize either the Drop-off or Pick-up time when making a reservation. An application is complete when the applicants Part A is matched with the Health Care Professionals Part B. Please note that your application will not be processed until MARTA Eligibility receives your completed Part AandPart B forms. The completed application (both Part A & B) must be faxed to 404-848-6900, or mailed to: Mobility Service, 2424 Piedmont Road NE, Atlanta, GA 30324. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. MARTA Mobility service is restricted to the ADA designated service area within Fulton, DeKalb, and Clayton Counties along a mile corridor located on each side of all MARTA fixed route buses as well as mile radius around each rail station. If a card has been confiscated due to usage by any unauthorized property. 4. MARTA will transport packages that a customer can independently carry on or off the Mobility Bus in one trip. . If you require the wheelchair lift to board the Mobility Bus, please stand clear until it is fully deployed to the ground. The Travel Training program is a short-term, personalized service designed to help individuals learn to use MARTAs buses and trains independently. However, MARTA Mobility recognizes that service beyond curb-to-curb may be needed by some customers due to their disability. Riders who qualify for our MARTA Mobility service and use their MARTA Mobility Photo ID Card can receive discounted fares when purchasing multiple rides. 404-848-5826. 2. Upon receipt of the Breeze Card, Customers will be asked to sign a written affidavit which acknowledges the following points regarding the use of the Mobility Breeze Card: 1. 404-848-5826. 404-848-5000 . The Ready Time is the earliest time in which a vehicle may arrive at the customers location. No-Shows that are not within the customers control will not be counted against the customer (i.e. Within seven (7) days, MARTA will provide the customer with written notification of MARTAs decision. 4. A MARTA Mobility Service Agent will explain the service and/or mail an application. Travel Companions are subject to the regular MARTA Mobility fare. Some may also come with a warning from the manufacturer that they should not be used as seats on moving vehicles. These discounted Breeze Cards are valid on all MARTA buses and trains and are available for pickup at the following locations: Five Points Rail Station Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. If a customer fails to re-certify by their expiration date, MARTA Mobility services will be terminated to include deactivation of the MARTA Paratransit Breeze card. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Administering medication is the customers responsibility. CCRs will provide a Ready Time when the trip request is confirmed. Train Hours. Customers may not counterfeit, misuse, or refuse to show specific fare media to MARTA employees. 5. In this type of eligibility, the person can be reasonably expected to make some trips on the fixed route service. Appeals can be made by calling the MARTA Mobility Eligibility office at (404) 848-5389 or submitting the completed Notice of Appeal form via fax: 404-848-6900 or mail: MARTA Mobility Appeals Panel 2424 Piedmont Road, NE Atlanta, GA 30324-3330 Appeals: Upon receipt of a request to appeal, the Eligibility Specialist will notify the customer of the date, time, and location of the appeals hearing. MARTA Police (Emergency) 404-848-4911. The MARTA Mobility Breeze Card will allow Mobility customers to use MARTA fixed bus and rail at no charge. Wheelchair users must wait for operators assistance and follow instructions for entering and exiting the Mobility Bus. 404-848-5000 . MARTA Police (Emergency) 404-848-4911. The customer has ten (10) days from the postmark date of the written notification to appeal a pending suspension. MARTA Mobility. MARTA Mobility operates during the same days and hours as the fixed route bus and rail services. MARTA Police (Emergency) 404-848-4911. Red Line service will be suspended south of Medical Center from 9pm Feb. 17 through the end of service on Feb. 22nd. Requests to suspend subscription service until further notice will not be accepted. A Mobility customer must present their MARTA Mobility Breeze Card to have the correct fare deducted from the card. To provide safe, on-time service for all customers, the customer must designate a location where they will be waiting. Customers infractions will be reviewed at the end of each month and their future Mobility service may be suspended if the infractions are deemed excessive.. Interviews at MARTA Experience Positive 71% Negative 21% Neutral 8% Getting an Interview Applied online 74% Recruiter 9% Employee Referral 6% Difficulty 2.6 Average Hard Average Easy Interviews for Top Jobs at MARTA Bus Operator (4) Intern - Hourly (2) Station Agent (2) Managerial (1) See more interviews for top jobs A MARTA Mobility Service Agent will explain the service and/or mail an application. Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY Customers are required to secure their packages at their seats, as storage space on the bus is limited. VI Complaint Resolution Procedure and Form. Customer Name (first and last) or Customer Identification Number. Once a subscription schedule is confirmed, the Mobility Bus will arrive during the scheduled pick-up window at the same location each day as prearranged with MARTA. The buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta. APPLICABILITY OF REDUCED FARE: The elderly/disabled Medicare reduced fare is applicable to all fixed route services, except E-bus and Paratransit services. Customer Service. Subscription service is offered as a convenience to our customers and is accommodated on a space available basis. When a customer accumulates three (3) No-Show infractions within a single month, the customer will receive a Warning Letter, which lists each No-Show infraction. Student Program (K-12) Group Discount. MARTA Police (Non-Emergency) 404-848-4900. PROPERTY OF MARTA: This Reduced Fare/Paratransit Breeze Card is the property of MARTA, and must be presented upon use when boarding a MARTA bus or entering a MARTA rail station. The fax number for Mobility Eligibility is 404-848-6900. MARTA attained the Silver level of recognition for its sustainability efforts. Another person may have a variable health condition; on some days fixed route use is possible and on other days, it is not. Customers with inoperative wheelchairs cannot be transported. The Warning letter will remind customers of the No-Show and Cancellation Policy and how to avoid future infractions. Information Needed to Make a Reservation: Trips are scheduled to provide travel times that are comparable to the time it would take to complete the trip on fixed route services plus thirty (30) minutes (allowing for transfer times). Customers must inform the reservation agentwhen the reservation is madewhether travel companions, children or a Personal Care Attendant (PCA) will be accompanying them to ensure an accurate count of the individuals traveling on the Mobility Bus. You willstill have the optionof goingintovoicemail. Failure to follow the Code may result in immediate expulsion from MARTA property, suspension from the use of transit property and services, and loss of unused fare media that expires during suspension. A MARTA Mobility Service Agent will explain the service and/or mail an application. For safety reasons, please do not distract the MARTA Mobility Operators by engaging them in unnecessary conversation while the Mobility Bus is in operation. In an effort to support the Federal Transit Administrations (FTA) goal to increase their outreach to consumers having difficulty accessing public transportation, MARTA has listed FTA toll free numbers for customers, community advocates for individuals to call with concerns regarding public transit accessibility. Customers who stand on the lift must be able to stand without assistance and hold the rails with both hands. The application allows for the following online: Employees can view and update personal information, submit . Is a shared ride, advanced reservation mode of public transportation. Customers are encouraged to cancel and confirm future reservationsby using our automated system at 404-848-4212 or by speaking with a CCR at (404) 848-5826. The Code prohibits inappropriate behavior on MARTA property to include but not limited to the following: No operating or tampering with any equipment while onboard a Paratransit vehicle. The approval letter will indicate the MARTA Mobility eligibility expiration date for each individual. Customer Service. MARTA Police (Emergency) 404-848-4911. Atlanta, GA 30324-3330, In Person: Riders' Advisory Council; . Alternatively, the Customer may leave a voice message on the dispute line for the Superintendent of Mobility Operations at. MARTA Police (Emergency) 404-848-4911. This applies to an individual who cannot independently navigate the fixed route system (board, ride or disembark from a bus or train). MARTA Mobility Customer entering through Rail Station fare gate Customers are allowed to bring bikes on buses that are equipped with a bike rack. Visit our MARTA Mobility page to see the qualifications for this service. Five Points Lost and Found Office is temporarily closed. Rail stations have both elevators and escalators. Indicate the use of a service animal, if applicable. To dispute any infractions, please leave a voice message on the MARTA Mobility dispute line for the Superintendent of Mobility Operations at. 2424 Piedmont Road NE 3. MARTA has the right not to issue a replacement card. Requests to suspend subscription service must be made at least thirty (30) days in advance. Weekday: 4:45 AM - 1 AM; . Customers can load their MARTA Mobility Breeze Cards in the following ways: 1. 5. Riders' Advisory Council; . No commercial or large-size carts, or dollies unless collapsed. 2424 Piedmont Road, NE NOT TRANSFERABLE: This card is not transferable and if pre-sented by any person other than whom it is issued, MARTA will confiscate the card. Customers must load fare, trips, or passes onto their MARTA Mobility Breeze Card or pay cash for each trip. Mobility Fares pageto learn more about paying for MARTA Mobility. Any individual with a disability who is unable, as a result of a physical or mental impairment (including a vision impairment), and without the assistance of another individual (except the operator of a wheelchair lift or other boarding assistance device), to board, ride, or disembark from any vehicle on the system which is readily accessible to and usable by individuals with disabilities." Upon receipt of a completed application, MARTA Mobility must make an eligibility determination within twenty-one (21) calendar days of receipt. A.Unconditional eligibility (all trips), This is a person's eligibility category when it is not reasonable to use the fixed route service under any circumstances, regardless of weather, distance to the stop, and so on. It is the customers responsibility to maintain a valid MARTA Breeze Card and to reapply for service prior to ones eligibility expiration date. Customers are encouraged to call the MARTA Reduced Fare office at (404) 848-5112 to report a card lost or stolen. Customers may also call Reservations and speak with a CCR to cancel a trip no later than 5:00 PM the day before the scheduled travel date. Eligibility conditions are assigned at the time of certification and applied each time the eligible customer calls. The assigned Mobility bus is scheduled to arrive during this time. It may also be used to transport customers to fixed route, bus, or rail stations (feeder service). Disruptive, harassing, or threatening behavior is prohibited. Mobility Operators are not permitted to provide assistance that requires them to leave their assigned Mobility Bus unattended for a lengthy period of time or lose their ability to keep their assigned Mobility Bus under visual observation. How do I use my Reduced Fare Breeze Card? It is strongly recommended that a customer using a manual wheelchair have attached footrests. If known, nearest cross streets and easily identified pick-up points. . The appeals hearing must be conducted within thirty (30) days of receipt of a request to appeal. Operators cannot make change. The suspension will go into effect on the 15th day of the next month and will last seven (7) consecutive days. Should an application be denied, the applicant has the right to appeal. Please complete the Please contact If the applicant is not satisfied with the opinion of the MAC, formal appellate procedures may be followed. The Americans With Disabilities Act of 1990 (ADA) requires MARTA and other public transit agencies throughout the country to provide complementary paratransit service, or equivalent public transportation to individuals with disabilities who cannot board, ride or get to an accessible fixed route bus or rail station because of their disabilities. Superintendent of Mobility Operations Is complementary paratransit service that operates within the same service area as fixed route bus and rail services. Transfers between CobbLinc Paratransit and MARTA Mobility are free at the Cumberland Transfer Center and the MARTA Arts Center Rail Station. 2. MARTA is smarta! Simply put, MARTA does not have enough Bus Operators to operate all the trips on all the various routes. In accordance with the ADA regulations, MARTA reserves the right to negotiate trip requests up to one (1) hour before or one hour after a customers requested time. MARTA Transit; Customers must present a valid MARTA Mobility Breeze Card or Identification (I.D.) We apologize . Customers will receive presumptive eligibility to ride MARTA Mobility if the completed application is not processed within twenty-one (21) calendar days.

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